--- title: "LG E13 — a kinked or frozen drain hose on a condensing laundry machine" description: "What E13 means on LG E13 — a kinked or frozen drain hose on a condensing laundry machines, what to check before booking, and when it is not a failure at all." url: "https://applianceinstallation.center/error-codes/lg-e13/" --- # LG E13 — a kinked or frozen drain hose on a condensing laundry machine LG's own help library defines E13 as appearing only on hybrid condensing dryers, and it indicates the drain hose is kinked, crushed, clogged, or that the water in the sump is frozen — all details of how the drain hose was routed and where the unit sits. ## What E13 actually means. LG's own help library defines E13 as appearing only on hybrid condensing dryers, and it indicates the drain hose is kinked, crushed, clogged, or that the water in the sump is frozen — all details of how the drain hose was routed and where the unit sits. LG appliance display What to do when E13 shows on the appliance ### Kind of code Water supply and drain The new appliance is reporting what it gets from the water connections behind it. A no-water or slow-fill message on the first fill usually means the supply valve is still closed or only half open, or the new line kinked when the unit slid back; a drain message means the drain hose is pinched, pushed too deep into the standpipe, or looped higher or lower than the installation instructions allow. Open the valve fully, straighten the hose, set it to the height the manual gives, and run the cycle again. ### Usually leads to Water supply and shutoff connection New supply lines from a working quarter-turn stop to each water appliance, tested under pressure. ### Shows up as Drain Backing Up After an Install: Plug, Loop and Standpipe A drain backing up after an install leaves water standing in a new machine, pushes it into the sink or spills it over the top of the standpipe. ### Make LG LG installs span refrigerators with water lines, stacked or side-by-side laundry, dishwashers and ranges, often with a Wi-Fi setup at first power-on. ### Source LG USA Support — Dryer Error Code List LG documents E13 specifically on its hybrid condensing dryer platform; standard vented dryers do not use this code. ## Before you book, in this order. Each step comes from LG's own guidance for E13 on its appliances. Follow it to the end: the last card says whether this is a visit. 01 Check the drain hose is not kinked, twisted, or clogged, especially at the end of the hose. 02 Confirm the hose has not been extended beyond LG's standard length, which the manual says adds resistance and hurts drying performance. 03 If the unit sits somewhere that can freeze, check the sump and hose for ice before running another cycle. 04 Press start again once the hose is confirmed clear; if E13 returns, book a visit rather than repeating the cycle. ### Still there? It usually turns into [water supply and shutoff connection](https://applianceinstallation.center/services/water-supply-and-shutoff-connection/). Book with the code and the model number. ### What not to do E13 does not mean the condensing system itself has failed. LG's own explanation is entirely about the drain hose's condition and routing, which is an installation detail rather than a part. ## What you may notice with it. The appliance problems E13 tends to arrive with. Answer these at the appliance before anyone is booked. [All problems](https://applianceinstallation.center/problems/) Before you call ### [Drain Backing Up After an Install: Plug, Loop and Standpipe](https://applianceinstallation.center/problems/drain-backing-up-after-install/) [All 6 causes, cheapest first](https://applianceinstallation.center/problems/drain-backing-up-after-install/) It also comes with - [**Laundry Exhaust Crushed, Loose or Blowing Into the Room**](https://applianceinstallation.center/problems/laundry-exhaust-disconnected/) - [**Appliance Installation Code on a New Unit: Setup Modes and Hookup Messages**](https://applianceinstallation.center/problems/appliance-installation-code/) Problem ### Drain Backing Up After an Install: Plug, Loop and Standpipe 6 causes, cheapest first Where E13 usually leads ## Water supply and shutoff connection. **New supply line and quarter-turn stop for a refrigerator, ice maker, dish care machine or laundry pair, flushed and tested under pressure · low.** Book a visit [What the job involves](https://applianceinstallation.center/services/water-supply-and-shutoff-connection/) ## LG appliances. LG installs span refrigerators with water lines, stacked or side-by-side laundry, dishwashers and ranges, often with a Wi-Fi setup at first power-on. [LG appliance installation](https://applianceinstallation.center/brands/lg/) More LG codes [GAS](https://applianceinstallation.center/error-codes/lg-gas/) [d90](https://applianceinstallation.center/error-codes/lg-d90/) [Sb](https://applianceinstallation.center/error-codes/lg-sb-range/) [IE](https://applianceinstallation.center/error-codes/lg-ie/) [UE](https://applianceinstallation.center/error-codes/lg-ue/) [OE](https://applianceinstallation.center/error-codes/lg-oe/) [OFF](https://applianceinstallation.center/error-codes/lg-off-fridge/) Water supply and drain on other makes [ASKO F12](https://applianceinstallation.center/error-codes/asko-f12/) [Bosch E17](https://applianceinstallation.center/error-codes/bosch-e17/) [Cove Error 800115](https://applianceinstallation.center/error-codes/cove-error-800115/) [Dacor 4C](https://applianceinstallation.center/error-codes/dacor-4c/) [DCS Blank display / OFF after power interruption](https://applianceinstallation.center/error-codes/dcs-drain-restriction-power-cutoff/) [Electrolux HO SE](https://applianceinstallation.center/error-codes/electrolux-ho-se-reversed-hoses/) [Fisher & Paykel Water is not getting to the machine](https://applianceinstallation.center/error-codes/fisher-and-paykel-water-not-getting-to-the-machine/) [Frigidaire E1](https://applianceinstallation.center/error-codes/frigidaire-e1/) [All 37 codes of this kind](https://applianceinstallation.center/error-codes/#family-water) LG builds this ### Cold storage Setting a new refrigerator, freezer, wine or beverage unit or ice maker into its opening: measured, connected to water, leveled and started. LG builds this ### Cooking appliances Hooking up ranges, cooktops, wall ovens, microwaves and hoods: gas connectors leak-tested, anti-tip brackets fastened, ducts sized and the first light checked. LG builds this ### Dish care Fitting a new dishwasher or dish drawer under the counter: supply line, drain loop or air gap, power, mounting brackets and a first test cycle. ## In LG's own words > E13 indicates that the drain hose is kinked, crushed, clogged or that the water in the sump is frozen. [LG USA Support — Dryer Error Code List](https://web.archive.org/web/20260228155153/https://www.lg.com/us/support/help-library/lg-dryer-error-code-list--20152310891742) Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. LG documents E13 specifically on its hybrid condensing dryer platform; standard vented dryers do not use this code. ## LG E13 appliance installation, where we come out. The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered. 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Check the drain hose is not kinked, twisted, or clogged, especially at the end of the hose. If it comes back, it needs a visit. ### Can extending the drain hose during installation cause E13 later? Yes, LG's own manual warns that an extended hose adds resistance the dryer was not designed for and recommends using only the standard LG drain hose. ### Is E13 more likely if the unit is installed in an unheated space? Yes, LG names a frozen sump as one of the documented causes, which is worth planning for on any installation in a garage or unheated utility area. ### Does E13 appear on a standard vented gas or electric laundry machine? No, LG documents this code specifically for hybrid condensing dryers, which handle moisture differently than a standard vented model. --- **[Read on the site: LG E13 — a kinked or frozen drain hose on a condensing laundry machine](https://applianceinstallation.center/error-codes/lg-e13/)** **[Book a visit with ApplianceInstallation.center](https://applianceinstallation.center/schedule/)**