--- title: "LG IE — a laundry machine not filling to level" description: "What IE means on LG IE — a laundry machine not filling to levels, what to check before booking, and when it is not a failure at all." url: "https://applianceinstallation.center/error-codes/lg-ie/" --- # LG IE — a laundry machine not filling to level LG's own help library defines the IE/E02/E10 Water Inlet Error as occurring when the tub does not fill to an adequate level within a specified period, listing water being cut off, the faucet being turned off, the supply hose not being connected, the hose being pressed or bent, or the hose being frozen as the documented causes. ## What IE actually means. LG's own help library defines the IE/E02/E10 Water Inlet Error as occurring when the tub does not fill to an adequate level within a specified period, listing water being cut off, the faucet being turned off, the supply hose not being connected, the hose being pressed or bent, or the hose being frozen as the documented causes. LG appliance display · also shown as E02, E10 What to do when IE shows on the appliance ### Kind of code Water supply and drain The new appliance is reporting what it gets from the water connections behind it. A no-water or slow-fill message on the first fill usually means the supply valve is still closed or only half open, or the new line kinked when the unit slid back; a drain message means the drain hose is pinched, pushed too deep into the standpipe, or looped higher or lower than the installation instructions allow. Open the valve fully, straighten the hose, set it to the height the manual gives, and run the cycle again. ### Usually leads to Water supply and shutoff connection New supply lines from a working quarter-turn stop to each water appliance, tested under pressure. ### Shows up as Water Leak After an Install: Close the Supply Valve First A water leak after an install is water on the floor, a drip behind the kick plate or a wet cabinet in the first days after a new appliance was connected to water or a drain. ### Make LG LG installs span refrigerators with water lines, stacked or side-by-side laundry, dishwashers and ranges, often with a Wi-Fi setup at first power-on. ### Source LG USA Support — Front Load Washer Error Code List LG documents IE, E02 and E10 as the same Water Inlet Error across its current front-load washer platform. ## Before you book, in this order. Each step comes from LG's own guidance for IE on its appliances. Follow it to the end: the last card says whether this is a visit. 01 Confirm the house water faucet feeding the machine is turned on. 02 Check that the supply hose is actually connected at both ends rather than just resting near the fitting. 03 Inspect the hose for a bend or pinch behind the unit. 04 If the unit sits somewhere that can freeze, check the hose for ice before running another cycle. ### Still there? It usually turns into [water supply and shutoff connection](https://applianceinstallation.center/services/water-supply-and-shutoff-connection/). Book with the code and the model number. ### What not to do IE does not by itself mean the water inlet valve has failed. LG's own list of causes is entirely about the supply hose and the house-side faucet, both of which a fresh installation can get wrong. ## What you may notice with it. The appliance problems IE tends to arrive with. Answer these at the appliance before anyone is booked. [All problems](https://applianceinstallation.center/problems/) Before you call ### [Water Leak After an Install: Close the Supply Valve First](https://applianceinstallation.center/problems/water-leak-after-install/) [All 6 causes, cheapest first](https://applianceinstallation.center/problems/water-leak-after-install/) It also comes with - [**Drain Backing Up After an Install: Plug, Loop and Standpipe**](https://applianceinstallation.center/problems/drain-backing-up-after-install/) - [**Appliance Installation Code on a New Unit: Setup Modes and Hookup Messages**](https://applianceinstallation.center/problems/appliance-installation-code/) Hazard after a hookup ### Water Leak After an Install: Close the Supply Valve First 6 causes, cheapest first Where IE usually leads ## Water supply and shutoff connection. **New supply line and quarter-turn stop for a refrigerator, ice maker, dish care machine or laundry pair, flushed and tested under pressure · low.** Book a visit [What the job involves](https://applianceinstallation.center/services/water-supply-and-shutoff-connection/) ## LG appliances. LG installs span refrigerators with water lines, stacked or side-by-side laundry, dishwashers and ranges, often with a Wi-Fi setup at first power-on. [LG appliance installation](https://applianceinstallation.center/brands/lg/) More LG codes [GAS](https://applianceinstallation.center/error-codes/lg-gas/) [E13](https://applianceinstallation.center/error-codes/lg-e13/) [d90](https://applianceinstallation.center/error-codes/lg-d90/) [Sb](https://applianceinstallation.center/error-codes/lg-sb-range/) [UE](https://applianceinstallation.center/error-codes/lg-ue/) [OE](https://applianceinstallation.center/error-codes/lg-oe/) [OFF](https://applianceinstallation.center/error-codes/lg-off-fridge/) Water supply and drain on other makes [ASKO F12](https://applianceinstallation.center/error-codes/asko-f12/) [Bosch E17](https://applianceinstallation.center/error-codes/bosch-e17/) [Cove Error 800115](https://applianceinstallation.center/error-codes/cove-error-800115/) [Dacor 4C](https://applianceinstallation.center/error-codes/dacor-4c/) [DCS Blank display / OFF after power interruption](https://applianceinstallation.center/error-codes/dcs-drain-restriction-power-cutoff/) [Electrolux HO SE](https://applianceinstallation.center/error-codes/electrolux-ho-se-reversed-hoses/) [Fisher & Paykel Water is not getting to the machine](https://applianceinstallation.center/error-codes/fisher-and-paykel-water-not-getting-to-the-machine/) [Frigidaire E1](https://applianceinstallation.center/error-codes/frigidaire-e1/) [All 37 codes of this kind](https://applianceinstallation.center/error-codes/#family-water) LG builds this ### Cold storage Setting a new refrigerator, freezer, wine or beverage unit or ice maker into its opening: measured, connected to water, leveled and started. LG builds this ### Cooking appliances Hooking up ranges, cooktops, wall ovens, microwaves and hoods: gas connectors leak-tested, anti-tip brackets fastened, ducts sized and the first light checked. LG builds this ### Dish care Fitting a new dishwasher or dish drawer under the counter: supply line, drain loop or air gap, power, mounting brackets and a first test cycle. ## In LG's own words > The water supply hose is not connected. The water supply hose is pressed or bent. The water supply hose is frozen because of cold weather. [LG USA Support — Front Load Washer Error Code List](https://web.archive.org/web/20260907073730/https://www.lg.com/us/support/help-library/lg-front-load-washer-error-code-list--20155069413456) Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. LG documents IE, E02 and E10 as the same Water Inlet Error across its current front-load washer platform. ## LG IE appliance installation, where we come out. The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered. 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Confirm the house water faucet feeding the machine is turned on. If it comes back, it needs a visit. ### Why does a brand-new laundry machine show IE the first time it is run? The most common cause on a fresh hookup is a supply hose that looks connected but is not fully seated, or a faucet that was never turned on. Both are checked without needing a technician. ### Could low house water pressure cause IE even with the hose connected properly? Yes, if the tub cannot fill within LG's expected window because of low pressure, the same message appears even though the hose connection itself is fine. ### Is IE more common in an installation in a cold garage or basement? Yes, LG specifically lists a frozen supply hose as a documented cause, which matters most for installations in spaces that are not consistently heated. --- **[Read on the site: LG IE — a laundry machine not filling to level](https://applianceinstallation.center/error-codes/lg-ie/)** **[Book a visit with ApplianceInstallation.center](https://applianceinstallation.center/schedule/)**