--- title: "LG OFF — demo mode disabling cooling on a new cold storage unit" description: "What OFF means on LG OFF — demo mode disabling cooling on a new cold storage units, what to check before booking, and when it is not a failure at all." url: "https://applianceinstallation.center/error-codes/lg-off-fridge/" --- # LG OFF — demo mode disabling cooling on a new cold storage unit LG's own help library explains that its cold storage units are equipped with a Demo Mode or Display Mode, which disables all cooling in the fresh food and freezer sections to conserve energy while on display in a retail store, showing OFF on the control panel when active. ## What OFF actually means. LG's own help library explains that its cold storage units are equipped with a Demo Mode or Display Mode, which disables all cooling in the fresh food and freezer sections to conserve energy while on display in a retail store, showing OFF on the control panel when active. LG appliance display · also shown as Demo Mode, Display Mode What to do when OFF shows on the appliance ### Kind of code Setup modes, not failures Nothing is wrong with the new appliance; it has come out of the carton in a state the store or the factory left it in. A showroom or demo mode lights the display and the fans while the unit never cools or heats, a Sabbath setting holds the oven light and hides the controls, a control or shipping lock refuses every key, and some laundry and dish care machines ask for a first calibration cycle before normal use. The manual gives the key sequence that turns each one off; once it is off, the appliance runs as it should. ### Usually leads to No installation Confirm the display literally reads OFF before assuming the unit will not cool at all. ### Shows up as Cold Storage Slow to Cool on the First Day Cold storage slow to cool is a new refrigerator, freezer, wine or beverage unit that still feels warm inside many hours after its installation. ### Make LG LG installs span refrigerators with water lines, stacked or side-by-side laundry, dishwashers and ranges, often with a Wi-Fi setup at first power-on. ### Source LG USA Support — Refrigerator Error Code List (Demo Mode) LG documents this OFF display and its exit sequence across its current refrigerator control platform. ## Before you book, in this order. Each step comes from LG's own guidance for OFF on its appliances. Follow it to the end: the last card says whether this is a visit. 01 Confirm the display literally reads OFF before assuming the unit will not cool at all. 02 Use the documented button combination for the model — commonly holding the Refrigerator and Ice Plus buttons together with a door open — to disable the mode. 03 Allow the standard stabilization period once cooling resumes before loading food. 04 If OFF will not clear with the documented sequence, book a visit rather than repeatedly power-cycling the unit. ### Cleared? The message has gone from the display, the setting or connection behind it has been corrected, and the new appliance finishes a full first cycle without raising it again. A setup code that comes straight back after the hookup has been checked points to something the install missed, such as a kinked hose or a harness left unplugged, so note it when you book. ### What not to do OFF does not mean the compressor or the cooling system has failed. LG's own documentation describes this as a deliberate retail setting, and a unit delivered straight from a showroom floor can arrive in this mode by mistake. ## What you may notice with it. The appliance problems OFF tends to arrive with. Answer these at the appliance before anyone is booked. [All problems](https://applianceinstallation.center/problems/) Before you call ### [Cold Storage Slow to Cool on the First Day](https://applianceinstallation.center/problems/cold-storage-slow-to-cool-first-day/) [All 6 causes, cheapest first](https://applianceinstallation.center/problems/cold-storage-slow-to-cool-first-day/) It also comes with - [**Appliance Installation Code on a New Unit: Setup Modes and Hookup Messages**](https://applianceinstallation.center/problems/appliance-installation-code/) Problem ### Cold Storage Slow to Cool on the First Day 6 causes, cheapest first No installation indicated ## Nothing to install. Nothing is wrong with the new appliance; it has come out of the carton in a state the store or the factory left it in. A showroom or demo mode lights the display and the fans while the unit never cools or heats, a Sabbath setting holds the oven light and hides the controls, a control or shipping lock refuses every key, and some laundry and dish care machines ask for a first calibration cycle before normal use. The manual gives the key sequence that turns each one off; once it is off, the appliance runs as it should. [How to read what your appliance is telling you](https://applianceinstallation.center/problems/appliance-installation-code/) ## LG appliances. LG installs span refrigerators with water lines, stacked or side-by-side laundry, dishwashers and ranges, often with a Wi-Fi setup at first power-on. [LG appliance installation](https://applianceinstallation.center/brands/lg/) More LG codes [GAS](https://applianceinstallation.center/error-codes/lg-gas/) [E13](https://applianceinstallation.center/error-codes/lg-e13/) [d90](https://applianceinstallation.center/error-codes/lg-d90/) [Sb](https://applianceinstallation.center/error-codes/lg-sb-range/) [IE](https://applianceinstallation.center/error-codes/lg-ie/) [UE](https://applianceinstallation.center/error-codes/lg-ue/) [OE](https://applianceinstallation.center/error-codes/lg-oe/) Setup modes, not failures on other makes [ASKO SHO](https://applianceinstallation.center/error-codes/asko-sho/) [Bertazzoni DEMO MODE](https://applianceinstallation.center/error-codes/bertazzoni-demo-mode/) [Bosch dE](https://applianceinstallation.center/error-codes/bosch-de/) [Café SA](https://applianceinstallation.center/error-codes/cafe-sa/) [Cove Sabbath](https://applianceinstallation.center/error-codes/cove-sabbath-mode/) [Dacor oF](https://applianceinstallation.center/error-codes/dacor-of/) [Electrolux SB SB](https://applianceinstallation.center/error-codes/electrolux-sabbath-mode-refrigerator/) [Frigidaire SB SB](https://applianceinstallation.center/error-codes/frigidaire-sb-sb/) [All 40 codes of this kind](https://applianceinstallation.center/error-codes/#family-mode) LG builds this ### Cold storage Setting a new refrigerator, freezer, wine or beverage unit or ice maker into its opening: measured, connected to water, leveled and started. LG builds this ### Cooking appliances Hooking up ranges, cooktops, wall ovens, microwaves and hoods: gas connectors leak-tested, anti-tip brackets fastened, ducts sized and the first light checked. LG builds this ### Dish care Fitting a new dishwasher or dish drawer under the counter: supply line, drain loop or air gap, power, mounting brackets and a first test cycle. ## In LG's own words > Your LG refrigerator is equipped with a DEMO MODE or DISPLAY MODE. This feature disables all cooling in the refrigerator and freezer sections to conserve energy while on display in a retail store. When DEMO MODE is activated, OFF will appear on the control panel. [LG USA Support — Refrigerator Error Code List (Demo Mode)](https://web.archive.org/web/20240224143857/https://www.lg.com/us/support/help-library/lg-refrigerator-error-code-list--1441392048805) Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. LG documents this OFF display and its exit sequence across its current refrigerator control platform. ## LG OFF appliance installation, where we come out. The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered. 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Confirm the display literally reads OFF before assuming the unit will not cool at all. If it comes back, it needs a visit. ### Why would a brand-new cold storage unit not cool at all right after delivery? Check the display for OFF before assuming a failure; LG documents this as a retail demo setting that some units are delivered in by mistake, cleared with a documented button combination. ### Is any food safe to store while OFF is showing? No, the unit is not cooling at all in this mode, so it should be cleared and allowed to stabilize before any food is loaded. ### Does exiting demo mode reset any other settings on the unit? LG's documentation describes this as specifically a cooling on/off setting; other settings such as ice maker preferences are not documented as being affected by it. --- **[Read on the site: LG OFF — demo mode disabling cooling on a new cold storage unit](https://applianceinstallation.center/error-codes/lg-off-fridge/)** **[Book a visit with ApplianceInstallation.center](https://applianceinstallation.center/schedule/)**