--- title: "Samsung 5E — a drain hose without its high loop" description: "What 5E means on Samsung 5E — a drain hose without its high loops, what to check before booking, and when it is not a failure at all." url: "https://applianceinstallation.center/error-codes/samsung-5e/" --- # Samsung 5E — a drain hose without its high loop Samsung's own troubleshooting page ties this drain message to a drain hose that is either not connected to an air gap, or does not have a high loop where part of the hose sits above its connection to the sink, and separately warns that a kinked or recently disturbed hose can cause the same message. ## What 5E actually means. Samsung's own troubleshooting page ties this drain message to a drain hose that is either not connected to an air gap, or does not have a high loop where part of the hose sits above its connection to the sink, and separately warns that a kinked or recently disturbed hose can cause the same message. Samsung appliance display · also shown as 5C, OE, OC What to do when 5E shows on the appliance ### Kind of code Water supply and drain The new appliance is reporting what it gets from the water connections behind it. A no-water or slow-fill message on the first fill usually means the supply valve is still closed or only half open, or the new line kinked when the unit slid back; a drain message means the drain hose is pinched, pushed too deep into the standpipe, or looped higher or lower than the installation instructions allow. Open the valve fully, straighten the hose, set it to the height the manual gives, and run the cycle again. ### Usually leads to Water supply and shutoff connection New supply lines from a working quarter-turn stop to each water appliance, tested under pressure. ### Shows up as Drain Backing Up After an Install: Plug, Loop and Standpipe A drain backing up after an install leaves water standing in a new machine, pushes it into the sink or spills it over the top of the standpipe. ### Make Samsung Samsung installs cover refrigerators with ice and water, slide-in ranges, dishwashers and laundry pairs, often joined to a home network at first power-on. ### Source Samsung support — Samsung dishwasher is not draining Samsung documents 5E/5C and the related overflow codes OE/OC together on its current dishwasher drain troubleshooting page. ## Before you book, in this order. Each step comes from Samsung's own guidance for 5E on its appliances. Follow it to the end: the last card says whether this is a visit. 01 Confirm the drain hose has a high loop, with part of the hose above the connection point to the sink or disposal. 02 Check the hose is connected to an air gap where the local plumbing code calls for one. 03 Trace the full hose run for a kink or bend, especially anywhere recently changed during installation. 04 If the hose cannot be straightened or corrected on site, book a visit for a proper drain hose installation rather than continuing to run cycles. ### Still there? It usually turns into [water supply and shutoff connection](https://applianceinstallation.center/services/water-supply-and-shutoff-connection/). Book with the code and the model number. ### What not to do 5E does not mean the drain pump has failed. Samsung's own explanation is entirely about how the drain hose was routed and connected, which is exactly what a professional installation is meant to get right the first time. ## What you may notice with it. The appliance problems 5E tends to arrive with. Answer these at the appliance before anyone is booked. [All problems](https://applianceinstallation.center/problems/) Before you call ### [Drain Backing Up After an Install: Plug, Loop and Standpipe](https://applianceinstallation.center/problems/drain-backing-up-after-install/) [All 6 causes, cheapest first](https://applianceinstallation.center/problems/drain-backing-up-after-install/) It also comes with - [**Water Leak After an Install: Close the Supply Valve First**](https://applianceinstallation.center/problems/water-leak-after-install/) - [**Appliance Installation Code on a New Unit: Setup Modes and Hookup Messages**](https://applianceinstallation.center/problems/appliance-installation-code/) Problem ### Drain Backing Up After an Install: Plug, Loop and Standpipe 6 causes, cheapest first Where 5E usually leads ## Water supply and shutoff connection. **New supply line and quarter-turn stop for a refrigerator, ice maker, dish care machine or laundry pair, flushed and tested under pressure · low.** Book a visit [What the job involves](https://applianceinstallation.center/services/water-supply-and-shutoff-connection/) ## Samsung appliances. Samsung installs cover refrigerators with ice and water, slide-in ranges, dishwashers and laundry pairs, often joined to a home network at first power-on. [Samsung appliance installation](https://applianceinstallation.center/brands/samsung/) More Samsung codes [4E](https://applianceinstallation.center/error-codes/samsung-4e/) [UE](https://applianceinstallation.center/error-codes/samsung-ue/) [Cb](https://applianceinstallation.center/error-codes/samsung-cb/) [C90](https://applianceinstallation.center/error-codes/samsung-c90/) Water supply and drain on other makes [ASKO F12](https://applianceinstallation.center/error-codes/asko-f12/) [Bosch E17](https://applianceinstallation.center/error-codes/bosch-e17/) [Cove Error 800115](https://applianceinstallation.center/error-codes/cove-error-800115/) [Dacor 4C](https://applianceinstallation.center/error-codes/dacor-4c/) [DCS Blank display / OFF after power interruption](https://applianceinstallation.center/error-codes/dcs-drain-restriction-power-cutoff/) [Electrolux HO SE](https://applianceinstallation.center/error-codes/electrolux-ho-se-reversed-hoses/) [Fisher & Paykel Water is not getting to the machine](https://applianceinstallation.center/error-codes/fisher-and-paykel-water-not-getting-to-the-machine/) [Frigidaire E1](https://applianceinstallation.center/error-codes/frigidaire-e1/) [All 38 codes of this kind](https://applianceinstallation.center/error-codes/#family-water) Samsung builds this ### Cold storage Setting a new refrigerator, freezer, wine or beverage unit or ice maker into its opening: measured, connected to water, leveled and started. Samsung builds this ### Cooking appliances Hooking up ranges, cooktops, wall ovens, microwaves and hoods: gas connectors leak-tested, anti-tip brackets fastened, ducts sized and the first light checked. Samsung builds this ### Dish care Fitting a new dishwasher or dish drawer under the counter: supply line, drain loop or air gap, power, mounting brackets and a first test cycle. ## In Samsung's own words > The drain hose is either not connected to an air gap, or does not have a 'high loop' where part of the drain hose is above where it is connected to the sink. [Samsung support — Samsung dishwasher is not draining](https://www.samsung.com/us/support/troubleshoot/TSG10004498/) [Samsung support — Samsung dishwasher is not draining (installation recommendation)](https://www.samsung.com/us/support/troubleshoot/TSG10004498/) Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Samsung documents 5E/5C and the related overflow codes OE/OC together on its current dishwasher drain troubleshooting page. ## Samsung 5E appliance installation, where we come out. The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered. [All service areas](https://applianceinstallation.center/locations/) [Tampa Bay](https://applianceinstallation.center/locations/tampa-bay/) FL · 31 areas - [Hyde Park](https://applianceinstallation.center/locations/tampa-bay/hyde-park/) - [Davis Islands](https://applianceinstallation.center/locations/tampa-bay/davis-islands/) - [Palma Ceia](https://applianceinstallation.center/locations/tampa-bay/palma-ceia/) - [Westchase](https://applianceinstallation.center/locations/tampa-bay/westchase/) - [Carrollwood](https://applianceinstallation.center/locations/tampa-bay/carrollwood/) - [Belleair](https://applianceinstallation.center/locations/tampa-bay/belleair/) - [St. Pete Beach](https://applianceinstallation.center/locations/tampa-bay/st-pete-beach/) - [Palm Harbor](https://applianceinstallation.center/locations/tampa-bay/palm-harbor/) [Orlando](https://applianceinstallation.center/locations/orlando/) FL · 30 areas - [Winter Park](https://applianceinstallation.center/locations/orlando/winter-park/) - [Windermere](https://applianceinstallation.center/locations/orlando/windermere/) - [Dr. Phillips](https://applianceinstallation.center/locations/orlando/dr-phillips/) - [Bay Hill](https://applianceinstallation.center/locations/orlando/bay-hill/) - [Lake Nona](https://applianceinstallation.center/locations/orlando/lake-nona/) - [Heathrow](https://applianceinstallation.center/locations/orlando/heathrow/) - [Celebration](https://applianceinstallation.center/locations/orlando/celebration/) [Miami / South Florida](https://applianceinstallation.center/locations/south-florida/) FL · 47 areas - [Brickell](https://applianceinstallation.center/locations/south-florida/brickell/) - [Coconut Grove](https://applianceinstallation.center/locations/south-florida/coconut-grove/) - [Coral Gables](https://applianceinstallation.center/locations/south-florida/coral-gables/) - [Pinecrest](https://applianceinstallation.center/locations/south-florida/pinecrest/) - [Key Biscayne](https://applianceinstallation.center/locations/south-florida/key-biscayne/) - [Aventura](https://applianceinstallation.center/locations/south-florida/aventura/) - [Sunny Isles Beach](https://applianceinstallation.center/locations/south-florida/sunny-isles-beach/) - [Bal Harbour](https://applianceinstallation.center/locations/south-florida/bal-harbour/) - [Miami Beach](https://applianceinstallation.center/locations/south-florida/miami-beach/) - [Golden Beach](https://applianceinstallation.center/locations/south-florida/golden-beach/) - [Weston](https://applianceinstallation.center/locations/south-florida/weston/) - [Boca Raton](https://applianceinstallation.center/locations/south-florida/boca-raton/) - [Palm Beach](https://applianceinstallation.center/locations/south-florida/palm-beach/) [New York Metro](https://applianceinstallation.center/locations/new-york/) NY · 75 areas - [Upper East Side](https://applianceinstallation.center/locations/new-york/upper-east-side/) - [Upper West Side](https://applianceinstallation.center/locations/new-york/upper-west-side/) - [Tribeca](https://applianceinstallation.center/locations/new-york/tribeca/) - [SoHo](https://applianceinstallation.center/locations/new-york/soho/) - [Greenwich Village](https://applianceinstallation.center/locations/new-york/greenwich-village/) - [Battery Park City](https://applianceinstallation.center/locations/new-york/battery-park-city/) - [Brooklyn Heights](https://applianceinstallation.center/locations/new-york/brooklyn-heights/) - [Park Slope](https://applianceinstallation.center/locations/new-york/park-slope/) - [DUMBO](https://applianceinstallation.center/locations/new-york/dumbo/) - [Forest Hills](https://applianceinstallation.center/locations/new-york/forest-hills/) - [Great Neck](https://applianceinstallation.center/locations/new-york/great-neck/) - [Southampton](https://applianceinstallation.center/locations/new-york/southampton/) - [Scarsdale](https://applianceinstallation.center/locations/new-york/scarsdale/) [Houston](https://applianceinstallation.center/locations/houston/) TX · 36 areas - [River Oaks](https://applianceinstallation.center/locations/houston/river-oaks/) - [Memorial](https://applianceinstallation.center/locations/houston/memorial/) - [Tanglewood](https://applianceinstallation.center/locations/houston/tanglewood/) - [Greater Heights](https://applianceinstallation.center/locations/houston/greater-heights/) - [Kingwood](https://applianceinstallation.center/locations/houston/kingwood/) - [Bellaire](https://applianceinstallation.center/locations/houston/bellaire/) - [Bunker Hill Village](https://applianceinstallation.center/locations/houston/bunker-hill-village/) - [Piney Point Village](https://applianceinstallation.center/locations/houston/piney-point-village/) - [Hunters Creek Village](https://applianceinstallation.center/locations/houston/hunters-creek-village/) - [Sugar Land](https://applianceinstallation.center/locations/houston/sugar-land/) - [Cinco Ranch](https://applianceinstallation.center/locations/houston/cinco-ranch/) - [The Woodlands](https://applianceinstallation.center/locations/houston/the-woodlands/) - [West University](https://applianceinstallation.center/locations/houston/west-university/) [Chicago](https://applianceinstallation.center/locations/chicagoland/) IL · 50 areas - [Lincoln Park](https://applianceinstallation.center/locations/chicagoland/lincoln-park/) - [Near North Side](https://applianceinstallation.center/locations/chicagoland/near-north-side/) - [West Loop / Near West Side](https://applianceinstallation.center/locations/chicagoland/west-loop-near-west-side/) - [Wilmette](https://applianceinstallation.center/locations/chicagoland/wilmette/) - [Winnetka](https://applianceinstallation.center/locations/chicagoland/winnetka/) - [Glencoe](https://applianceinstallation.center/locations/chicagoland/glencoe/) - [River Forest](https://applianceinstallation.center/locations/chicagoland/river-forest/) - [Oak Park](https://applianceinstallation.center/locations/chicagoland/oak-park/) - [Hinsdale](https://applianceinstallation.center/locations/chicagoland/hinsdale/) - [Lake Forest](https://applianceinstallation.center/locations/chicagoland/lake-forest/) - [Highland Park](https://applianceinstallation.center/locations/chicagoland/highland-park/) - [Gold Coast](https://applianceinstallation.center/locations/chicagoland/gold-coast/) - [Lakeview](https://applianceinstallation.center/locations/chicagoland/lakeview/) [Los Angeles](https://applianceinstallation.center/locations/los-angeles/) CA · 95 areas - [Beverly Hills](https://applianceinstallation.center/locations/los-angeles/beverly-hills/) - [Bel Air](https://applianceinstallation.center/locations/los-angeles/bel-air/) - [Holmby Hills](https://applianceinstallation.center/locations/los-angeles/holmby-hills/) - [Brentwood](https://applianceinstallation.center/locations/los-angeles/brentwood/) - [Pacific Palisades](https://applianceinstallation.center/locations/los-angeles/pacific-palisades/) - [Santa Monica](https://applianceinstallation.center/locations/los-angeles/santa-monica/) - [Hancock Park](https://applianceinstallation.center/locations/los-angeles/hancock-park/) - [Studio City](https://applianceinstallation.center/locations/los-angeles/studio-city/) - [Calabasas](https://applianceinstallation.center/locations/los-angeles/calabasas/) - [Manhattan Beach](https://applianceinstallation.center/locations/los-angeles/manhattan-beach/) - [Palos Verdes Estates](https://applianceinstallation.center/locations/los-angeles/palos-verdes-estates/) - [Pasadena](https://applianceinstallation.center/locations/los-angeles/pasadena/) - [San Marino](https://applianceinstallation.center/locations/los-angeles/san-marino/) - [Malibu](https://applianceinstallation.center/locations/los-angeles/malibu/) [San Diego](https://applianceinstallation.center/locations/san-diego/) CA · 31 areas - [La Jolla](https://applianceinstallation.center/locations/san-diego/la-jolla/) - [Carmel Valley](https://applianceinstallation.center/locations/san-diego/carmel-valley/) - [Point Loma](https://applianceinstallation.center/locations/san-diego/point-loma/) - [Del Mar](https://applianceinstallation.center/locations/san-diego/del-mar/) - [Rancho Santa Fe](https://applianceinstallation.center/locations/san-diego/rancho-santa-fe/) - [Coronado](https://applianceinstallation.center/locations/san-diego/coronado/) - [Encinitas](https://applianceinstallation.center/locations/san-diego/encinitas/) - [Solana Beach](https://applianceinstallation.center/locations/san-diego/solana-beach/) [San Francisco Bay Area](https://applianceinstallation.center/locations/bay-area/) CA · 74 areas - [Pacific Heights](https://applianceinstallation.center/locations/bay-area/pacific-heights/) - [Presidio Heights](https://applianceinstallation.center/locations/bay-area/presidio-heights/) - [Russian Hill](https://applianceinstallation.center/locations/bay-area/russian-hill/) - [Noe Valley](https://applianceinstallation.center/locations/bay-area/noe-valley/) - [Sea Cliff](https://applianceinstallation.center/locations/bay-area/sea-cliff/) - [Hillsborough](https://applianceinstallation.center/locations/bay-area/hillsborough/) - [Atherton](https://applianceinstallation.center/locations/bay-area/atherton/) - [Woodside](https://applianceinstallation.center/locations/bay-area/woodside/) - [Palo Alto](https://applianceinstallation.center/locations/bay-area/palo-alto/) - [Los Altos Hills](https://applianceinstallation.center/locations/bay-area/los-altos-hills/) - [Tiburon](https://applianceinstallation.center/locations/bay-area/tiburon/) - [Piedmont](https://applianceinstallation.center/locations/bay-area/piedmont/) - [Marina](https://applianceinstallation.center/locations/bay-area/marina/) For the heart of your home. ## Questions about 5E. ### Can I clear 5E myself? Confirm the drain hose has a high loop, with part of the hose above the connection point to the sink or disposal. If it comes back, it needs a visit. ### What is a high loop and why does Samsung ask about it specifically? A high loop is a section of drain hose raised above its connection point to the sink or disposal, which stops water from siphoning back into the unit. Samsung names it directly as one of the two most common causes of this message. ### Is 5E likely on a new hookup even if the machine ran fine in the store? Yes, drain hose routing is entirely dependent on how the unit is connected in this specific kitchen, so a unit that tested fine elsewhere can still show 5E if the hose was not routed correctly during installation. ### Does an air gap always have to be a separate fitting on the counter or sink? Local plumbing code determines whether a separate air gap fitting is required or whether a high loop alone satisfies the requirement, so this is worth confirming with the installer for the specific area. --- **[Read on the site: Samsung 5E — a drain hose without its high loop](https://applianceinstallation.center/error-codes/samsung-5e/)** **[Book a visit with ApplianceInstallation.center](https://applianceinstallation.center/schedule/)**