--- title: "Samsung UE — an unbalanced load in a new laundry machine" description: "What UE means on Samsung UE — an unbalanced load in a new laundry machines, what to check before booking, and when it is not a failure at all." url: "https://applianceinstallation.center/error-codes/samsung-ue/" --- # Samsung UE — an unbalanced load in a new laundry machine Samsung's own troubleshooting page defines UE in plain terms: the current load in the washer is unbalanced inside the tub, a condition the machine tries to correct on its own before finishing the cycle. ## What UE actually means. Samsung's own troubleshooting page defines UE in plain terms: the current load in the washer is unbalanced inside the tub, a condition the machine tries to correct on its own before finishing the cycle. Samsung appliance display · also shown as Ub, U6, Ur What to do when UE shows on the appliance ### Kind of code Level and balance An unbalance or not-level message on a brand-new laundry machine is usually a leftover from delivery. The shipping bolts that hold the drum still in transit may still be in the back panel, one leveling leg may be off the floor, the lock nuts may be loose so the legs creep, or the floor itself may slope more than the legs can take up. Take the bolts out, set all four legs so the machine sits level and does not rock, tighten the lock nuts, and run the load again. ### Usually leads to Anti-tip bracket and leveling Anti-tip bracket fastened and engaged, leveling legs set, doors square, every foot firm. ### Shows up as New Unit Vibrating or Walking Across the Floor A new unit vibrating or walking shakes hard, bangs or creeps across the floor on its first spin, pump-out or compressor start after the installation. ### Make Samsung Samsung installs cover refrigerators with ice and water, slide-in ranges, dishwashers and laundry pairs, often joined to a home network at first power-on. ### Source Samsung support — Samsung washer error codes (water, drain and balance) Samsung documents UE, alongside related codes like Ub and U6, on its current washer control platform. ## Before you book, in this order. Each step comes from Samsung's own guidance for UE on its appliances. Follow it to the end: the last card says whether this is a visit. 01 Confirm the leveling legs are all firmly touching the floor, adjusting any that are not. 02 Redistribute a lopsided load evenly around the drum. 03 Reduce an oversized or heavily mixed load, which is common right after a move-in. 04 If UE continues on ordinary loads with the machine level, book a visit rather than repeatedly redistributing. ### Still there? It usually turns into [anti-tip bracket and leveling](https://applianceinstallation.center/services/anti-tip-bracket-and-leveling/). Book with the code and the model number. ### What not to do UE does not by itself mean the suspension or the drive motor has failed. Samsung's own wording is about the load and the tub balance, both of which a fresh install's leveling and the household's first few loads can fully explain. ## What you may notice with it. The appliance problems UE tends to arrive with. Answer these at the appliance before anyone is booked. [All problems](https://applianceinstallation.center/problems/) Before you call ### [New Unit Vibrating or Walking Across the Floor](https://applianceinstallation.center/problems/new-unit-vibrating-or-walking/) [All 6 causes, cheapest first](https://applianceinstallation.center/problems/new-unit-vibrating-or-walking/) It also comes with - [**New Appliance Not Level: Rocking Cabinets and Uneven Gaps**](https://applianceinstallation.center/problems/appliance-not-level/) - [**Appliance Installation Code on a New Unit: Setup Modes and Hookup Messages**](https://applianceinstallation.center/problems/appliance-installation-code/) Problem ### New Unit Vibrating or Walking Across the Floor 6 causes, cheapest first Where UE usually leads ## Anti-tip bracket and leveling. **Anti-tip bracket fastened and engaged, leveling legs set, doors squared on a range, cold storage unit, dish care machine or laundry machine · lowest.** Book a visit [What the job involves](https://applianceinstallation.center/services/anti-tip-bracket-and-leveling/) ## Samsung appliances. Samsung installs cover refrigerators with ice and water, slide-in ranges, dishwashers and laundry pairs, often joined to a home network at first power-on. [Samsung appliance installation](https://applianceinstallation.center/brands/samsung/) More Samsung codes [4E](https://applianceinstallation.center/error-codes/samsung-4e/) [5E](https://applianceinstallation.center/error-codes/samsung-5e/) [Cb](https://applianceinstallation.center/error-codes/samsung-cb/) [C90](https://applianceinstallation.center/error-codes/samsung-c90/) Level and balance on other makes [Bosch E32](https://applianceinstallation.center/error-codes/bosch-e32/) [Fisher & Paykel Wash load is out of balance](https://applianceinstallation.center/error-codes/fisher-and-paykel-out-of-balance/) [Frigidaire E4](https://applianceinstallation.center/error-codes/frigidaire-e4/) [GE Profile Spin light blinking](https://applianceinstallation.center/error-codes/ge-profile-spin-blinking/) [LG UE](https://applianceinstallation.center/error-codes/lg-ue/) [SKS bE](https://applianceinstallation.center/error-codes/sks-be/) [Speed Queen Er ub](https://applianceinstallation.center/error-codes/speed-queen-er-ub-unbalance/) [All 9 codes of this kind](https://applianceinstallation.center/error-codes/#family-balance) Samsung builds this ### Cold storage Setting a new refrigerator, freezer, wine or beverage unit or ice maker into its opening: measured, connected to water, leveled and started. Samsung builds this ### Cooking appliances Hooking up ranges, cooktops, wall ovens, microwaves and hoods: gas connectors leak-tested, anti-tip brackets fastened, ducts sized and the first light checked. Samsung builds this ### Dish care Fitting a new dishwasher or dish drawer under the counter: supply line, drain loop or air gap, power, mounting brackets and a first test cycle. ## In Samsung's own words > The current load in the washer is unbalanced inside the tub. [Samsung support — Samsung washer error codes (water, drain and balance)](https://www.samsung.com/us/support/troubleshoot/TSG10000997/) Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Samsung documents UE, alongside related codes like Ub and U6, on its current washer control platform. ## Samsung UE appliance installation, where we come out. The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered. 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Confirm the leveling legs are all firmly touching the floor, adjusting any that are not. If it comes back, it needs a visit. ### Should I stop the cycle as soon as UE appears? Samsung's own documentation describes this as a condition the machine works to correct on its own, so letting it attempt to rebalance before intervening is the documented approach. ### Is UE more likely in the first weeks after a new installation? Yes, a household settling into a new machine is more likely to run oversized or mixed loads and may not have the leveling legs perfectly adjusted yet, both of which make UE more common early on. ### Does UE mean the floor under the machine needs to be reinforced? Not usually; most standard floors support the leveling legs fine once adjusted evenly, though a visibly uneven or springy floor is worth flagging to the installer. --- **[Read on the site: Samsung UE — an unbalanced load in a new laundry machine](https://applianceinstallation.center/error-codes/samsung-ue/)** **[Book a visit with ApplianceInstallation.center](https://applianceinstallation.center/schedule/)**