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Water pooling on a kitchen floor in front of a newly installed dishwasher.

Start with the symptom

Appliance
problems,
symptom first.

Every symptom we are called out for, traced to the causes that actually explain it — cheapest first. Start from what you are seeing rather than from what you think is broken.

(844) 638-8309

Mon–Sat, 8am–8pm

  • 17 symptoms
  • 5 need a visit now
  • Causes in cost order

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Needs a visit now

Five signs on this list belong to the day of the install rather than to the appliance. Gas in the air after a hookup means the appliance and its burners off, its shutoff valve closed, no match and no switch touched, windows opened on the way out, and the gas utility or 911 called from outside. Water on the floor after a supply or drain connection means the supply valve closed, everyone clear of outlets, and the circuit cut at a panel where the floor is dry. Scorching on the first run, or a breaker that drops the moment the new appliance starts, means that circuit off and left off, not reset over and over to see what happens. A laundry exhaust that is crushed behind the cabinet, pulled off its collar or blowing lint into the room means the cycle stopped, the plug pulled, and no load run until the run reaches outside again. The fittings, the wiring and the ducting in all five wait for the installer, and none of them is a homeowner's job.

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Hazard after a hookup

Gas Smell After a Hookup: Leave the House, Then Call

A gas smell after a hookup is the rotten-egg odor that turns up behind a newly connected cooking appliance or laundry machine, at the connector, the valve or the burners.

Causes, cheapest first

  1. Air and gas purged at the first lightno installation
  2. A flare nut or fitting left looselow
  3. A connector kinked behind the unitlow
All 6 causes and what to check
Hazard after a hookup

Laundry Exhaust Crushed, Loose or Blowing Into the Room

A laundry exhaust disconnected, crushed or venting into the room means a new vented dryer is blowing hot, damp, lint-heavy air behind the machine instead of outdoors.

Causes, cheapest first

  1. A transition slipped off the wall collarlow
  2. A transition folded flat behind the machinelow
  3. Foil or vinyl duct carried over from the old machinelow
All 6 causes and what to check

Everything else we are called out for

The rest of the list is the ordinary settling-in of a new appliance, and a booked visit handles it. A door stands an eighth of an inch proud of the cabinet line, a new cold storage unit takes most of a day to reach its setting, an igniter ticks a few extra times while air leaves a fresh gas line, the hood pulls less than the showroom promised, or the laundry pair shuffles on its first spin. Every one of those pages says what you can safely check yourself, power off and valves shut, and names the step of the install that usually lies behind it.

The installations behind them

New Appliance Not Level: Rocking Cabinets and Uneven Gaps

A new appliance not level rocks when pressed at a corner, sits out of line with the counter, or shows a gap that widens from one side to the other. 6 causes

Door Not Closing Flush After the Install

A door not closing flush sits proud of the cabinet, catches on a neighbor, drifts open or leaves an uneven gap on a newly installed appliance. 6 causes

Unit Too Big for the Opening: Cutout, Depth and the Delivery Path

A unit too big for the opening will not slide into its space, stands proud of the counters, or cannot even be carried through the house to reach it. 6 causes

Drain Backing Up After an Install: Plug, Loop and Standpipe

A drain backing up after an install leaves water standing in a new machine, pushes it into the sink or spills it over the top of the standpipe. 6 causes

Ice Maker Not Filling After the Install: Valve, Line and Patience

An ice maker not filling after the install makes no ice, or only a few thin cubes, in the first days after a new cold storage unit was connected to water. 6 causes

New Unit Vibrating or Walking Across the Floor

A new unit vibrating or walking shakes hard, bangs or creeps across the floor on its first spin, pump-out or compressor start after the installation. 6 causes

Cold Storage Slow to Cool on the First Day

Cold storage slow to cool is a new refrigerator, freezer, wine or beverage unit that still feels warm inside many hours after its installation. 6 causes

Igniter Clicking After a Gas Hookup: Air in the Line or a Wet Cap

An igniter clicking after a gas hookup keeps sparking on a new burner or oven that is slow to light, lights unevenly or does not light at all. 6 causes

Hood Not Drawing Smoke: Duct Size, Damper and Makeup Air

A hood not drawing smoke leaves steam and cooking smoke rolling out past a newly installed hood, however loud its fan runs. 6 causes

Plug Does Not Fit the Outlet: Cords, Receptacles and Circuits

When the plug does not fit the outlet, the new appliance's cord and the receptacle behind it were made for different circuits, or no cord was ever fitted. 6 causes

Water Hammer After a Hookup: Banging Pipes When a Valve Shuts

Water hammer after a hookup is a bang, knock or shudder in the pipes each time a newly connected appliance closes its water valve. 6 causes

Appliance Installation Code on a New Unit: Setup Modes and Hookup Messages

An appliance installation code is a message a new unit shows because of how it was set up: a demo mode, a water or drain alert, a vent warning or a power check. 8 causes

Not every appliance
breaks the same way.

A new refrigerator, freezer, wine unit, beverage unit or ice maker counts as cold storage. Anything that heats food, gas or electric, from a range or a wall oven to a cooktop, a steam oven or a microwave, and the hood above it, is a cooking appliance. A dishwasher, and the disposer it drains through, is dish care. A washer and a dryer, together with the duct that carries the dryer's air outdoors, make up laundry. Which group is your new appliance joining?

All appliance types
A bright kitchen during an installation, a new stainless French door refrigerator on a low four-wheel appliance dolly being eased toward an empty cabinet opening, a technician seen from behind and shoulders down guiding it with one hand on the side of the cabinet, a folded moving blanket and a coil of new braided water line on a protective floor runner, cardboard corner guards at the edge of the frame, even daylight.

Cold storage

Setting a new refrigerator, freezer, wine or beverage unit or ice maker into its opening: measured, connected to water, leveled and started.

 A home kitchen mid-installation, a new stainless freestanding gas range pulled a foot out from its opening, a technician seen from the shoulders down kneeling beside it and tightening a new yellow-coated flexible gas connector to a wall shutoff valve with a wrench, a small spray bottle of leak solution on the floor, the anti-tip bracket screwed to the floor at the back, every burner off, even daylight.

Cooking appliances

Hooking up ranges, cooktops, wall ovens, microwaves and hoods: gas connectors leak-tested, anti-tip brackets fastened, ducts sized and the first light checked.

 A kitchen during an installation, a new stainless built-in dishwasher halfway slid into its opening under a stone counter, its kick plate removed, a technician seen from behind and shoulders down on one knee guiding a gray drain hose and a braided supply line through the hole in the side cabinet, the sink cabinet doors open beside him, a flashlight on the floor, even daylight.

Dish care

Fitting a new dishwasher or dish drawer under the counter: supply line, drain loop or air gap, power, mounting brackets and a first test cycle.

 A tidy home laundry room during an installation, a new white front-loading washer standing a little away from the wall, a technician seen from behind and shoulders down holding a spirit level across its top, four removed shipping bolts lying in a row on a folded cloth on the floor, new braided fill hoses coiled beside the machine, a short rigid metal exhaust collar on the wall behind, even daylight.

Laundry

Setting up a new washer, dryer or stacked pair: shipping bolts out, hoses on, drain and exhaust run connected, power checked and the machines leveled.

 Every kind we service

All appliances, side by side

The archive puts the 4 types against each other: how to tell which you own, what fails on each, and which manufacturers build them.

How to tell yoursWhat fails on eachWho makes them Open the type archive

Familiar brands. Expert care.

For the brands
in your home.

Independent repair service. Not affiliated with, authorized or endorsed by any manufacturer. Brand names and model numbers are the property of their respective owners and are used here for identification only, to describe the appliances we service.

All 37 brands

The installations behind the symptoms

Most people arrive knowing what they are seeing, not what is wrong. These are the jobs a visit usually turns out to be.

All 10 installations
diagnostic

Pre-installation site check

A visit before you order: opening, path in, gas, water, drain, power and exhaust checked against the spec sheet.
low to moderate

Gas hookup and leak check

A new gas appliance joined to your shutoff with a new connector, every joint leak-tested, flames read.
low

Water supply and shutoff connection

New supply lines from a working quarter-turn stop to each water appliance, tested under pressure.
low

Drain and air gap connection

Drain hoses run through a high loop, air gap or standpipe, clamped and proved on a first drain.
moderate

Laundry exhaust run installation

A metal exhaust path from a new dryer to the outdoors: short transition, taped joints, a working hood.
moderate to highest

Hood ducting and fan installation

A hood hung and ducted outdoors at full size, with a working damper and makeup air planned.
highest

Built-in and panel-ready fitting

Built-in columns, drawers, wall ovens and panel-ready models set to the cutout, anchored, connected, and custom panels hung and aligned.
low to moderate

Stacking kit and pedestal installation

A matched laundry pair stacked with the maker's kit, or raised on its pedestals, then leveled, connected and run together.
lowest

Anti-tip bracket and leveling

Anti-tip bracket fastened and engaged, leveling legs set, doors square, every foot firm.
low

Old appliance disconnect and removal

The old unit shut off, disconnected, capped and carried out, its opening cleaned for the new one.
A family unpacking groceries into a newly fitted kitchen, the fresh appliances set flush in their openings.
For the heart of your home.

Questions about
the problems.

What went wrong with my install is not listed. Can I still book?
Yes. The list follows what new owners report most, not everything that can happen. Write down what the appliance is doing in the notes, add the model, and the technician checks it against the install on the day.
The new unit is walking across the floor and the door will not close flush. Same cause?
Often. Both usually trace back to leveling: feet not screwed down to the floor on every corner, or a floor that slopes more than the legs can take up. Open the page for the one you saw first; each one links the signs that tend to come with it.
Which of these mean the new appliance must stay off?
Five: gas in the air after a hookup, water on the floor after a supply or drain connection, a burning smell on the first run, a breaker that trips on the first run, and a laundry exhaust that is crushed, loose or blowing into the room. Their pages start with a safety panel before anything else. A door a little out of line can wait for the visit.
When is a problem on a new appliance not an installation problem?
When the hookup, the level and the settings all check out and the appliance still will not heat, cool, drain or spin. That points to a part, and a new appliance with a failed part is a warranty claim with the maker; the page tells you when you have reached that point.

Back to your everyday

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