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A bright kitchen during an installation, a new stainless French door refrigerator on a low four-wheel appliance dolly being eased toward an empty cabinet opening, a technician seen from behind and shoulders down guiding it with one hand on the side of the cabinet, a folded moving blanket and a coil of new braided water line on a protective floor runner, cardboard corner guards at the edge of the frame, even daylight.

True Appliance Installation

True Residential installs are cold storage only: refrigerator and freezer columns, undercounter units and wine storage for kitchens and outdoor areas.

(844) 638-8309

Mon–Sat, 8am–8pm

  • 1 appliance types
  • 4 problems we see
  • 3 error codes

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True Residential appliances,
specifically.

True sells cold storage only in the residential space — undercounter and column refrigeration built on the same control platform as its commercial line — and its service manual opens with an installation checklist rather than treating setup as an afterthought: circuit type, anti-tip hardware, leveling from inside the cabinet, and the control panel’s own showroom and Sabbath settings. A True install visit works through that checklist in order.

The True Residential lineup

Builds1 appliance type

Cold storage

Called out forNew Appliance Not Level: Rocking Cabinets and Uneven Gaps

and 3 more problems on True Residential

Installations we do10 installations, on any make

Pre-installation site check · Gas hookup and leak check · Water supply and shutoff connection · Drain and air gap connection

Error codesShowroom Mode · Sabbath Mode · High Temperature Alarm

3 True Residential codes with a page of their own

The True Residential
lineup.

True Residential builds 1 of the 4 appliance types this site covers. Which one decides how the visit is planned.

All appliance types
Cold storage unit

Cold storage

4 of the problems we see on True Residential come up on it Cold storage installation

What is particular
to True Residential.

We take on True cold storage only, since undercounter and column refrigeration is the entirety of what True sells into the US residential market.

The installation checklist is printed before the troubleshooting section

True’s own service manual opens with a checklist confirming a dedicated 15-amp grounded circuit, correct anti-tip bracket engagement, and full contact of every leveling leg with the floor before the unit is considered installed.

Leveling is checked from inside the cabinet, not from the top

True is explicit that leveling should be verified from the interior floor of the unit front-to-back and side-to-side, rather than by eyeballing the top or exterior of the cabinet.

Showroom Mode and Sabbath Mode sit on the same control panel

True’s control board carries both a Showroom Mode, which deactivates the refrigeration system and disables the power-off function for sales-floor display, and a Star-K certified Sabbath Mode for kosher-observant households — either can still be active on a freshly delivered unit.

The high-temperature and door-ajar alarms start counting from power-on

True’s alarm logic fires after a consecutive hour above 50°F for a refrigerator (70°F for a wine cabinet) or after a door left ajar for seven minutes, both of which a newly installed unit can trip before it has settled in or before an installer confirms the door is sealing.

Parts

True’s own checklist calls for a dedicated 15-amp grounded circuit and the anti-tip bracket that ships with the unit, rather than sharing a circuit with other outlets or skipping the bracket on a built-in installation.

Repair or replace

Most True installation calls close on the first visit — confirming the circuit, engaging the anti-tip bracket, leveling from the interior floor, clearing a showroom or Sabbath setting — and only extend further when the electrical circuit itself needs a licensed electrician’s work first.

Book your True Residential visit

What we are
called out for.

On True Residential, most often new appliance not level: rocking cabinets and uneven gaps.

All problems

True Residential error codes

Showroom ModeSetup modes, not failuresSabbath ModeSetup modes, not failuresHigh Temperature AlarmFirst cool-down All True Residential codes
Close view at the bottom corner of a newly installed stainless freestanding range, the kick drawer removed, one threaded leveling leg visible turned partway out, a small spirit level lying on the floor beside it with its bubble off center, a strip of light wood floor and the edge of a cabinet, soft daylight.

New Appliance Not Level: Rocking Cabinets and Uneven Gaps

6 causes, cheapest first

 A kitchen with a newly installed stainless French door refrigerator standing open and empty, bright interior light on clean glass shelves, a simple dial thermometer on the middle shelf, grocery bags waiting on the counter nearby, cardboard corner guards at the edge of the frame, soft daylight.

Cold Storage Slow to Cool on the First Day

6 causes, cheapest first

 A kitchen with a new stainless French door refrigerator still on its low appliance dolly, stopped halfway into a cabinet opening whose top edge is visibly too low for it, a yellow tape measure lying extended along the counter beside it, cardboard corner guards at the edge of the frame, even daylight.

Unit Too Big for the Opening: Cutout, Depth and the Delivery Path

6 causes, cheapest first

 Close view along the front of a kitchen wall of light oak cabinetry with a newly installed panel-ready column refrigerator, its wooden door panel standing a finger's width proud of the cabinet door beside it at the handle side, the uneven shadow line clear, soft side daylight.

Door Not Closing Flush After the Install

6 causes, cheapest first

Not a
True Residential?

True Residential is one of 37 appliance makes on this site. The other 36 each have a page of their own.

All 37 brands

True Residential appliance installation,
where we come out.

9 metros, each with its own page.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family unpacking groceries into a newly fitted kitchen, the fresh appliances set flush in their openings.
For the heart of your home.

Questions about
True Residential appliances.

Why is a brand-new True cold storage unit still showing Showroom Mode after delivery?
Showroom Mode is True’s own sales-floor setting: it deactivates the refrigeration system and disables the power-off function so the unit can sit powered on a showroom floor without actually cooling. It is switched off through the control panel before the unit goes into service.
How is a True cold storage unit supposed to be leveled at installation?
True’s own instructions say to check level from the interior floor of the cabinet, front-to-back and side-to-side, and adjust the leg levelers until it reads true — not by eyeballing the top or exterior of the unit.
Is it normal for a newly installed True unit to sound a high-temperature alarm?
It can be. True’s alarm fires after the cabinet has stayed above roughly 50°F for a full consecutive hour, a threshold a unit still pulling down from room temperature right after installation can still be crossing.

Back to your everyday

Book your True Residential visit.

Have the appliance's model number ready — on True Residential it decides which parts come on the first visit.

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