True Showroom Mode: cooling deliberately switched off for display
True’s own service documentation describes Showroom Mode as deactivating the refrigeration system and disabling the power-off function, a setting built for sales-floor display that can still be active on a unit delivered to a home.
Mon–Sat, 8am–8pm
- Setup modes, not failures
- No installation needed
- Source: True Residential
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What Showroom Mode
actually means.
True’s own service documentation describes Showroom Mode as deactivating the refrigeration system and disabling the power-off function, a setting built for sales-floor display that can still be active on a unit delivered to a home.
True Residential appliance display
What to do when Showroom Mode shows on the applianceKind of codeSetup modes, not failures
Nothing is wrong with the new appliance; it has come out of the carton in a state the store or the factory left it in. A showroom or demo mode lights the display and the fans while the unit never cools or heats, a Sabbath setting holds the oven light and hides the controls, a control or shipping lock refuses every key, and some laundry and dish care machines ask for a first calibration cycle before normal use. The manual gives the key sequence that turns each one off; once it is off, the appliance runs as it should.
Usually leads toNo installation
Check the control panel’s combination keys for a Showroom Mode indicator before assuming the compressor has failed.
Shows up asAppliance Installation Code on a New Unit: Setup Modes and Hookup Messages
An appliance installation code is a message a new unit shows because of how it was set up: a demo mode, a water or drain alert, a vent warning or a power check.
MakeTrue Residential
True Residential installs are cold storage only: refrigerator and freezer columns, undercounter units and wine storage for kitchens and outdoor areas.
SourceTrue Residential service manual, 15″/24″ platform
Confirmed in True’s residential service manual for its 15″/24″ undercounter platform; the same control board lists Sabbath Mode alongside it.
Before you book,
in this order.
Each step comes from True Residential's own guidance for Showroom Mode on its appliances. Follow it to the end: the last card says whether this is a visit.
Check the control panel’s combination keys for a Showroom Mode indicator before assuming the compressor has failed.
Use the documented hard-reset combination (hold roughly 3 seconds) to exit Showroom Mode per the model’s control legend.
Confirm the compressor starts and the cabinet begins cooling after exiting.
If the unit will not leave Showroom Mode through the documented key combination, book a visit rather than keep power-cycling it.
Cleared?
The message has gone from the display, the setting or connection behind it has been corrected, and the new appliance finishes a full first cycle without raising it again. A setup code that comes straight back after the hookup has been checked points to something the install missed, such as a kinked hose or a harness left unplugged, so note it when you book.
What not to do
Showroom Mode intentionally shuts off refrigeration while keeping lights and controls live — it is not a compressor or control-board failure. A unit confirmed out of Showroom Mode that still won’t cool is a different, mechanical problem.
What you may
notice with it.
The appliance problems Showroom Mode tends to arrive with. Answer these at the appliance before anyone is booked.
All problems
No installation indicated
Nothing to install.
Nothing is wrong with the new appliance; it has come out of the carton in a state the store or the factory left it in. A showroom or demo mode lights the display and the fans while the unit never cools or heats, a Sabbath setting holds the oven light and hides the controls, a control or shipping lock refuses every key, and some laundry and dish care machines ask for a first calibration cycle before normal use. The manual gives the key sequence that turns each one off; once it is off, the appliance runs as it should.
True Residential
appliances.
True Residential installs are cold storage only: refrigerator and freezer columns, undercounter units and wine storage for kitchens and outdoor areas.
True Residential appliance installation
In True Residential's own words
Deactivates refrigeration system. Disables power off function.
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Confirmed in True’s residential service manual for its 15″/24″ undercounter platform; the same control board lists Sabbath Mode alongside it.
True Residential Showroom Mode appliance installation,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about Showroom Mode.
Can I clear Showroom Mode myself?
Why does a brand-new True cold storage unit have working lights and controls but no cooling?
How do I take a True unit out of Showroom Mode after installation?
Is Showroom Mode the same as Sabbath Mode on a True unit?
Back to your everyday
Still showing Showroom Mode?
A booking moves faster with three things: the message exactly as the display shows it, the model number from the carton or the rating plate, and the moment it first appeared. With those, the office can tell whether it is a setup step or a connection to put right, and send the part that fixes it.