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The lit control panel of a newly installed built-in oven in a bright home kitchen, a small symbol glowing on the display with no readable characters, the oven door closed, a strip of protective film still on the oven's trim, nobody in the frame.

Bertazzoni DEMO MODE: a new cold-storage unit that runs but never cools

Bertazzoni's own manual is explicit that a unit in Demo Mode may seem like it is working while it makes no cool air at all, because the compressor stops operating and the defrost heater does not run, even though lighting and other functions keep following normal logic control.

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Mon–Sat, 8am–8pm

  • Setup modes, not failures
  • No installation needed
  • Source: Bertazzoni

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or call (844) 638-8309

What DEMO MODE
actually means.

Bertazzoni's own manual is explicit that a unit in Demo Mode may seem like it is working while it makes no cool air at all, because the compressor stops operating and the defrost heater does not run, even though lighting and other functions keep following normal logic control.

Bertazzoni appliance display

What to do when DEMO MODE shows on the appliance

Kind of codeSetup modes, not failures

Nothing is wrong with the new appliance; it has come out of the carton in a state the store or the factory left it in. A showroom or demo mode lights the display and the fans while the unit never cools or heats, a Sabbath setting holds the oven light and hides the controls, a control or shipping lock refuses every key, and some laundry and dish care machines ask for a first calibration cycle before normal use. The manual gives the key sequence that turns each one off; once it is off, the appliance runs as it should.

Usually leads toNo installation

Press and hold the water filter and freezer buttons together for 7 seconds to enter the test menu, then press the freezer button until the display shows 7 to toggle Demo Mode.

Shows up asCold Storage Slow to Cool on the First Day

Cold storage slow to cool is a new refrigerator, freezer, wine or beverage unit that still feels warm inside many hours after its installation.

MakeBertazzoni

A Bertazzoni install is usually a pro-style gas or dual-fuel range with its matching hood, and sometimes the column refrigeration and dishwasher beside it.

SourceBertazzoni RFD36FZNX/RFD36FZNW refrigerator manual

Confirmed on Bertazzoni's RFD36FZNX/RFD36FZNW French-door refrigerator installation and use manual.

Before you book,
in this order.

Each step comes from Bertazzoni's own guidance for DEMO MODE on its appliances. Follow it to the end: the last card says whether this is a visit.

01

Press and hold the water filter and freezer buttons together for 7 seconds to enter the test menu, then press the freezer button until the display shows 7 to toggle Demo Mode.

02

Confirm the fridge and freezer temperatures shown on the display cycle through the demo sequence before assuming the mode is off.

03

Give the unit at least a few hours after exiting Demo Mode before checking whether it has reached its set temperature.

04

If the unit still will not cool after Demo Mode is confirmed off, book a visit.

Cleared?

The message has gone from the display, the setting or connection behind it has been corrected, and the new appliance finishes a full first cycle without raising it again. A setup code that comes straight back after the hookup has been checked points to something the install missed, such as a kinked hose or a harness left unplugged, so note it when you book.

What not to do

Demo Mode is a setting, not a compressor failure, and it is different from Sabbath Mode, which keeps the unit cooling normally while only changing how the door and alarms respond.

What you may
notice with it.

The appliance problems DEMO MODE tends to arrive with. Answer these at the appliance before anyone is booked.

All problems

Before you call

Cold Storage Slow to Cool on the First Day

All 6 causes, cheapest first

It also comes with

A kitchen with a newly installed stainless French door refrigerator standing open and empty, bright interior light on clean glass shelves, a simple dial thermometer on the middle shelf, grocery bags waiting on the counter nearby, cardboard corner guards at the edge of the frame, soft daylight. Problem

Cold Storage Slow to Cool on the First Day

6 causes, cheapest first

No installation indicated

Nothing to install.

Nothing is wrong with the new appliance; it has come out of the carton in a state the store or the factory left it in. A showroom or demo mode lights the display and the fans while the unit never cools or heats, a Sabbath setting holds the oven light and hides the controls, a control or shipping lock refuses every key, and some laundry and dish care machines ask for a first calibration cycle before normal use. The manual gives the key sequence that turns each one off; once it is off, the appliance runs as it should.

How to read what your appliance is telling you

Bertazzoni
appliances.

A Bertazzoni install is usually a pro-style gas or dual-fuel range with its matching hood, and sometimes the column refrigeration and dishwasher beside it.

Bertazzoni appliance installation

More Bertazzoni codes

SABBATH MODE

Setup modes, not failures on other makes

ASKO SHOBosch dECafé SACove SabbathDacor oFElectrolux SB SBFrigidaire SB SBFulgor Milano Sabbath Mode
All 40 codes of this kind
A bright kitchen during an installation, a new stainless French door refrigerator on a low four-wheel appliance dolly being eased toward an empty cabinet opening, a technician seen from behind and shoulders down guiding it with one hand on the side of the cabinet, a folded moving blanket and a coil of new braided water line on a protective floor runner, cardboard corner guards at the edge of the frame, even daylight. Bertazzoni builds this

Cold storage

Setting a new refrigerator, freezer, wine or beverage unit or ice maker into its opening: measured, connected to water, leveled and started.

 A home kitchen mid-installation, a new stainless freestanding gas range pulled a foot out from its opening, a technician seen from the shoulders down kneeling beside it and tightening a new yellow-coated flexible gas connector to a wall shutoff valve with a wrench, a small spray bottle of leak solution on the floor, the anti-tip bracket screwed to the floor at the back, every burner off, even daylight. Bertazzoni builds this

Cooking appliances

Hooking up ranges, cooktops, wall ovens, microwaves and hoods: gas connectors leak-tested, anti-tip brackets fastened, ducts sized and the first light checked.

 A kitchen during an installation, a new stainless built-in dishwasher halfway slid into its opening under a stone counter, its kick plate removed, a technician seen from behind and shoulders down on one knee guiding a gray drain hose and a braided supply line through the hole in the side cabinet, the sink cabinet doors open beside him, a flashlight on the floor, even daylight. Bertazzoni builds this

Dish care

Fitting a new dishwasher or dish drawer under the counter: supply line, drain loop or air gap, power, mounting brackets and a first test cycle.

In Bertazzoni's own words

Demo mode is for store display, and it prevents the refrigerator from generating cool air. In this of Demo Mode, the refrigerator may seem like it is working but it will not make cool air.
Bertazzoni RFD36FZNX/RFD36FZNW refrigerator manual Bertazzoni RFD36FZNX/RFD36FZNW refrigerator manual

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Confirmed on Bertazzoni's RFD36FZNX/RFD36FZNW French-door refrigerator installation and use manual.

Bertazzoni DEMO MODE appliance installation,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family unpacking groceries into a newly fitted kitchen, the fresh appliances set flush in their openings.
For the heart of your home.

Questions
about DEMO MODE.

Can I clear DEMO MODE myself?
Press and hold the water filter and freezer buttons together for 7 seconds to enter the test menu, then press the freezer button until the display shows 7 to toggle Demo Mode. If it comes back, it needs a visit.
Why does a new Bertazzoni cold-storage unit have lights and a working display but never get cold?
That is exactly how Bertazzoni describes Demo Mode: the compressor and defrost heater stop while lighting and other functions keep working normally, which can look like a running refrigerator that simply is not cooling.
Will unplugging a Bertazzoni cold-storage unit turn off Demo Mode?
No, the manual says the mode stays on even through a power loss, so it has to be exited with the button sequence rather than a power cycle.
Could a Bertazzoni cold-storage unit be delivered already in Demo Mode?
It is possible on display or showroom stock, and a new unit that never cools is worth checking for the demo temperature sequence on the display before booking a visit.

Back to your everyday

Still showing DEMO MODE?

A booking moves faster with three things: the message exactly as the display shows it, the model number from the carton or the rating plate, and the moment it first appeared. With those, the office can tell whether it is a setup step or a connection to put right, and send the part that fixes it.

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(844) 638-8309 Schedule an installation