Miele's drain hose height on a laundry machine
Miele's own troubleshooting names two direct causes for this alert: the end of the drain hose sitting higher than the maximum delivery head the machine can pump against, and a kink or loop pinching the hose somewhere along its run.
Mon–Sat, 8am–8pm
- Water supply and drain
- Water supply and shutoff connection
- Source: Miele
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What Water drainage fault
actually means.
Miele's own troubleshooting names two direct causes for this alert: the end of the drain hose sitting higher than the maximum delivery head the machine can pump against, and a kink or loop pinching the hose somewhere along its run. Both are set at the hookup, not something that develops in the machine over time.
Miele appliance display
What to do when Water drainage fault shows on the applianceKind of codeWater supply and drain
The new appliance is reporting what it gets from the water connections behind it. A no-water or slow-fill message on the first fill usually means the supply valve is still closed or only half open, or the new line kinked when the unit slid back; a drain message means the drain hose is pinched, pushed too deep into the standpipe, or looped higher or lower than the installation instructions allow. Open the valve fully, straighten the hose, set it to the height the manual gives, and run the cycle again.
Usually leads toWater supply and shutoff connection
New supply lines from a working quarter-turn stop to each water appliance, tested under pressure.
Shows up asDrain Backing Up After an Install: Plug, Loop and Standpipe
A drain backing up after an install leaves water standing in a new machine, pushes it into the sink or spills it over the top of the standpipe.
MakeMiele
Miele installs include integrated dish care, laundry pairs, ovens and steam ovens, cooktops, hoods and built-in cold storage, each to a precise cutout.
SourceMiele USA customer assistance — water drainage alert (washer)
Confirmed on Miele's US customer-assistance page for its washer line.
Before you book,
in this order.
Each step comes from Miele's own guidance for Water drainage fault on its appliances. Follow it to the end: the last card says whether this is a visit.
Measure the height of the drain hose's discharge point above the machine's own base.
Lower the discharge point so it does not exceed roughly 3 feet 3 inches (1 meter), Miele's own stated limit.
Remove any kinks or loops in the hose and check afterward that the plastic hasn't weakened at that spot.
If the height and the hose are already correct, book a visit rather than repeatedly re-routing the hose.
Still there?
It usually turns into water supply and shutoff connection. Book with the code and the model number.
What not to do
This alert does not automatically mean the drain pump has failed. Miele's own first two causes are both about how high or how kinked the hose is, not a part inside the machine.
What you may
notice with it.
The appliance problems Water drainage fault tends to arrive with. Answer these at the appliance before anyone is booked.
All problems
Where Water drainage fault usually leads
Water supply and shutoff connection.
Miele
appliances.
Miele installs include integrated dish care, laundry pairs, ovens and steam ovens, cooktops, hoods and built-in cold storage, each to a precise cutout.
Miele appliance installationMore Miele codes
Water supply and drain on other makes
Cold storage
Setting a new refrigerator, freezer, wine or beverage unit or ice maker into its opening: measured, connected to water, leveled and started.
Cooking appliances
Hooking up ranges, cooktops, wall ovens, microwaves and hoods: gas connectors leak-tested, anti-tip brackets fastened, ducts sized and the first light checked.
Dish care
Fitting a new dishwasher or dish drawer under the counter: supply line, drain loop or air gap, power, mounting brackets and a first test cycle.
In Miele's own words
Make sure that the maximum delivery head of 3' 3" (1 m) is not exceeded.
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Confirmed on Miele's US customer-assistance page for its washer line.
Miele Water drainage fault appliance installation,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about Water drainage fault.
Can I clear Water drainage fault myself?
How do I measure whether my drain hose is too high on a Miele laundry machine?
The hose looks fine to me — could the alert still be about a kink I can't see?
If I lower the hose and remove any kinks, should the alert clear right away?
Back to your everyday
Still showing Water drainage fault?
A booking moves faster with three things: the message exactly as the display shows it, the model number from the carton or the rating plate, and the moment it first appeared. With those, the office can tell whether it is a setup step or a connection to put right, and send the part that fixes it.