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The open lower cabinet beside a new dishwasher in a home kitchen, the dishwasher's drain hose rising in a high loop and clipped to the underside of the counter, a braided supply line running to a quarter-turn valve, a folded towel on the cabinet floor, nobody in the frame.

Samsung 5E — a drain hose without its high loop

Samsung's own troubleshooting page ties this drain message to a drain hose that is either not connected to an air gap, or does not have a high loop where part of the hose sits above its connection to the sink, and separately warns that a kinked or recently disturbed hose can cause the same message.

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  • Water supply and drain
  • Water supply and shutoff connection
  • Source: Samsung

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What 5E
actually means.

Samsung's own troubleshooting page ties this drain message to a drain hose that is either not connected to an air gap, or does not have a high loop where part of the hose sits above its connection to the sink, and separately warns that a kinked or recently disturbed hose can cause the same message.

Samsung appliance display · also shown as 5C, OE, OC

What to do when 5E shows on the appliance

Kind of codeWater supply and drain

The new appliance is reporting what it gets from the water connections behind it. A no-water or slow-fill message on the first fill usually means the supply valve is still closed or only half open, or the new line kinked when the unit slid back; a drain message means the drain hose is pinched, pushed too deep into the standpipe, or looped higher or lower than the installation instructions allow. Open the valve fully, straighten the hose, set it to the height the manual gives, and run the cycle again.

Usually leads toWater supply and shutoff connection

New supply lines from a working quarter-turn stop to each water appliance, tested under pressure.

Shows up asDrain Backing Up After an Install: Plug, Loop and Standpipe

A drain backing up after an install leaves water standing in a new machine, pushes it into the sink or spills it over the top of the standpipe.

MakeSamsung

Samsung installs cover refrigerators with ice and water, slide-in ranges, dishwashers and laundry pairs, often joined to a home network at first power-on.

SourceSamsung support — Samsung dishwasher is not draining

Samsung documents 5E/5C and the related overflow codes OE/OC together on its current dishwasher drain troubleshooting page.

Before you book,
in this order.

Each step comes from Samsung's own guidance for 5E on its appliances. Follow it to the end: the last card says whether this is a visit.

01

Confirm the drain hose has a high loop, with part of the hose above the connection point to the sink or disposal.

02

Check the hose is connected to an air gap where the local plumbing code calls for one.

03

Trace the full hose run for a kink or bend, especially anywhere recently changed during installation.

04

If the hose cannot be straightened or corrected on site, book a visit for a proper drain hose installation rather than continuing to run cycles.

Still there?

It usually turns into water supply and shutoff connection. Book with the code and the model number.

What not to do

5E does not mean the drain pump has failed. Samsung's own explanation is entirely about how the drain hose was routed and connected, which is exactly what a professional installation is meant to get right the first time.

What you may
notice with it.

The appliance problems 5E tends to arrive with. Answer these at the appliance before anyone is booked.

All problems

Before you call

Drain Backing Up After an Install: Plug, Loop and Standpipe

All 6 causes, cheapest first

It also comes with

Close view into the open tub of a newly installed dishwasher under a stone counter, its racks pulled out, a layer of cloudy standing water covering the filter at the bottom of the tub, the open sink cabinet beside it showing a gray drain hose lying flat along the cabinet floor instead of rising in a loop, soft daylight. Problem

Drain Backing Up After an Install: Plug, Loop and Standpipe

6 causes, cheapest first

Where 5E usually leads

Water supply and shutoff connection.

New supply line and quarter-turn stop for a refrigerator, ice maker, dish care machine or laundry pair, flushed and tested under pressure · low.
Book a visit What the job involves

Samsung
appliances.

Samsung installs cover refrigerators with ice and water, slide-in ranges, dishwashers and laundry pairs, often joined to a home network at first power-on.

Samsung appliance installation

More Samsung codes

4EUECbC90

Water supply and drain on other makes

ASKO F12Bosch E17Cove Error 800115Dacor 4CDCS Blank display / OFF after power interruptionElectrolux HO SEFisher & Paykel Water is not getting to the machineFrigidaire E1
All 38 codes of this kind
A bright kitchen during an installation, a new stainless French door refrigerator on a low four-wheel appliance dolly being eased toward an empty cabinet opening, a technician seen from behind and shoulders down guiding it with one hand on the side of the cabinet, a folded moving blanket and a coil of new braided water line on a protective floor runner, cardboard corner guards at the edge of the frame, even daylight. Samsung builds this

Cold storage

Setting a new refrigerator, freezer, wine or beverage unit or ice maker into its opening: measured, connected to water, leveled and started.

 A home kitchen mid-installation, a new stainless freestanding gas range pulled a foot out from its opening, a technician seen from the shoulders down kneeling beside it and tightening a new yellow-coated flexible gas connector to a wall shutoff valve with a wrench, a small spray bottle of leak solution on the floor, the anti-tip bracket screwed to the floor at the back, every burner off, even daylight. Samsung builds this

Cooking appliances

Hooking up ranges, cooktops, wall ovens, microwaves and hoods: gas connectors leak-tested, anti-tip brackets fastened, ducts sized and the first light checked.

 A kitchen during an installation, a new stainless built-in dishwasher halfway slid into its opening under a stone counter, its kick plate removed, a technician seen from behind and shoulders down on one knee guiding a gray drain hose and a braided supply line through the hole in the side cabinet, the sink cabinet doors open beside him, a flashlight on the floor, even daylight. Samsung builds this

Dish care

Fitting a new dishwasher or dish drawer under the counter: supply line, drain loop or air gap, power, mounting brackets and a first test cycle.

In Samsung's own words

The drain hose is either not connected to an air gap, or does not have a 'high loop' where part of the drain hose is above where it is connected to the sink.
Samsung support — Samsung dishwasher is not draining Samsung support — Samsung dishwasher is not draining (installation recommendation)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Samsung documents 5E/5C and the related overflow codes OE/OC together on its current dishwasher drain troubleshooting page.

Samsung 5E appliance installation,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family unpacking groceries into a newly fitted kitchen, the fresh appliances set flush in their openings.
For the heart of your home.

Questions
about 5E.

Can I clear 5E myself?
Confirm the drain hose has a high loop, with part of the hose above the connection point to the sink or disposal. If it comes back, it needs a visit.
What is a high loop and why does Samsung ask about it specifically?
A high loop is a section of drain hose raised above its connection point to the sink or disposal, which stops water from siphoning back into the unit. Samsung names it directly as one of the two most common causes of this message.
Is 5E likely on a new hookup even if the machine ran fine in the store?
Yes, drain hose routing is entirely dependent on how the unit is connected in this specific kitchen, so a unit that tested fine elsewhere can still show 5E if the hose was not routed correctly during installation.
Does an air gap always have to be a separate fitting on the counter or sink?
Local plumbing code determines whether a separate air gap fitting is required or whether a high loop alone satisfies the requirement, so this is worth confirming with the installer for the specific area.

Back to your everyday

Still showing 5E?

A booking moves faster with three things: the message exactly as the display shows it, the model number from the carton or the rating plate, and the moment it first appeared. With those, the office can tell whether it is a setup step or a connection to put right, and send the part that fixes it.

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