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A spirit level lying across the top of a new front-load washer in a home laundry room, the washer's front leveling legs visible at floor level, four removed shipping bolts lying in a row on a folded cloth beside the washer, nobody in the frame.

Samsung UE — an unbalanced load in a new laundry machine

Samsung's own troubleshooting page defines UE in plain terms: the current load in the washer is unbalanced inside the tub, a condition the machine tries to correct on its own before finishing the cycle.

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Mon–Sat, 8am–8pm

  • Level and balance
  • Anti-tip bracket and leveling
  • Source: Samsung

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Three short steps, about a minute.

or call (844) 638-8309

What UE
actually means.

Samsung's own troubleshooting page defines UE in plain terms: the current load in the washer is unbalanced inside the tub, a condition the machine tries to correct on its own before finishing the cycle.

Samsung appliance display · also shown as Ub, U6, Ur

What to do when UE shows on the appliance

Kind of codeLevel and balance

An unbalance or not-level message on a brand-new laundry machine is usually a leftover from delivery. The shipping bolts that hold the drum still in transit may still be in the back panel, one leveling leg may be off the floor, the lock nuts may be loose so the legs creep, or the floor itself may slope more than the legs can take up. Take the bolts out, set all four legs so the machine sits level and does not rock, tighten the lock nuts, and run the load again.

Usually leads toAnti-tip bracket and leveling

Anti-tip bracket fastened and engaged, leveling legs set, doors square, every foot firm.

Shows up asNew Unit Vibrating or Walking Across the Floor

A new unit vibrating or walking shakes hard, bangs or creeps across the floor on its first spin, pump-out or compressor start after the installation.

MakeSamsung

Samsung installs cover refrigerators with ice and water, slide-in ranges, dishwashers and laundry pairs, often joined to a home network at first power-on.

SourceSamsung support — Samsung washer error codes (water, drain and balance)

Samsung documents UE, alongside related codes like Ub and U6, on its current washer control platform.

Before you book,
in this order.

Each step comes from Samsung's own guidance for UE on its appliances. Follow it to the end: the last card says whether this is a visit.

01

Confirm the leveling legs are all firmly touching the floor, adjusting any that are not.

02

Redistribute a lopsided load evenly around the drum.

03

Reduce an oversized or heavily mixed load, which is common right after a move-in.

04

If UE continues on ordinary loads with the machine level, book a visit rather than repeatedly redistributing.

Still there?

It usually turns into anti-tip bracket and leveling. Book with the code and the model number.

What not to do

UE does not by itself mean the suspension or the drive motor has failed. Samsung's own wording is about the load and the tub balance, both of which a fresh install's leveling and the household's first few loads can fully explain.

What you may
notice with it.

The appliance problems UE tends to arrive with. Answer these at the appliance before anyone is booked.

All problems

Before you call

New Unit Vibrating or Walking Across the Floor

All 6 causes, cheapest first

It also comes with

A home laundry room with a new white front-loading washer standing crooked a few inches out from its original spot, its fill hoses stretched taut behind it and scuff marks on the gray floor showing where it moved, one shipping bolt still visible in the back panel, soft daylight. Problem

New Unit Vibrating or Walking Across the Floor

6 causes, cheapest first

Where UE usually leads

Anti-tip bracket and leveling.

Anti-tip bracket fastened and engaged, leveling legs set, doors squared on a range, cold storage unit, dish care machine or laundry machine · lowest.
Book a visit What the job involves

Samsung
appliances.

Samsung installs cover refrigerators with ice and water, slide-in ranges, dishwashers and laundry pairs, often joined to a home network at first power-on.

Samsung appliance installation

More Samsung codes

4E5ECbC90

Level and balance on other makes

Bosch E32Fisher & Paykel Wash load is out of balanceFrigidaire E4GE Profile Spin light blinkingLG UESKS bESpeed Queen Er ub
All 9 codes of this kind
A bright kitchen during an installation, a new stainless French door refrigerator on a low four-wheel appliance dolly being eased toward an empty cabinet opening, a technician seen from behind and shoulders down guiding it with one hand on the side of the cabinet, a folded moving blanket and a coil of new braided water line on a protective floor runner, cardboard corner guards at the edge of the frame, even daylight. Samsung builds this

Cold storage

Setting a new refrigerator, freezer, wine or beverage unit or ice maker into its opening: measured, connected to water, leveled and started.

 A home kitchen mid-installation, a new stainless freestanding gas range pulled a foot out from its opening, a technician seen from the shoulders down kneeling beside it and tightening a new yellow-coated flexible gas connector to a wall shutoff valve with a wrench, a small spray bottle of leak solution on the floor, the anti-tip bracket screwed to the floor at the back, every burner off, even daylight. Samsung builds this

Cooking appliances

Hooking up ranges, cooktops, wall ovens, microwaves and hoods: gas connectors leak-tested, anti-tip brackets fastened, ducts sized and the first light checked.

 A kitchen during an installation, a new stainless built-in dishwasher halfway slid into its opening under a stone counter, its kick plate removed, a technician seen from behind and shoulders down on one knee guiding a gray drain hose and a braided supply line through the hole in the side cabinet, the sink cabinet doors open beside him, a flashlight on the floor, even daylight. Samsung builds this

Dish care

Fitting a new dishwasher or dish drawer under the counter: supply line, drain loop or air gap, power, mounting brackets and a first test cycle.

In Samsung's own words

The current load in the washer is unbalanced inside the tub.
Samsung support — Samsung washer error codes (water, drain and balance)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Samsung documents UE, alongside related codes like Ub and U6, on its current washer control platform.

Samsung UE appliance installation,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family unpacking groceries into a newly fitted kitchen, the fresh appliances set flush in their openings.
For the heart of your home.

Questions
about UE.

Can I clear UE myself?
Confirm the leveling legs are all firmly touching the floor, adjusting any that are not. If it comes back, it needs a visit.
Should I stop the cycle as soon as UE appears?
Samsung's own documentation describes this as a condition the machine works to correct on its own, so letting it attempt to rebalance before intervening is the documented approach.
Is UE more likely in the first weeks after a new installation?
Yes, a household settling into a new machine is more likely to run oversized or mixed loads and may not have the leveling legs perfectly adjusted yet, both of which make UE more common early on.
Does UE mean the floor under the machine needs to be reinforced?
Not usually; most standard floors support the leveling legs fine once adjusted evenly, though a visibly uneven or springy floor is worth flagging to the installer.

Back to your everyday

Still showing UE?

A booking moves faster with three things: the message exactly as the display shows it, the model number from the carton or the rating plate, and the moment it first appeared. With those, the office can tell whether it is a setup step or a connection to put right, and send the part that fixes it.

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