ApplianceInstallation.center (844) 638-8309Mon–Sat, 8am–8pm Book a visit
A spirit level lying across the top of a new front-load washer in a home laundry room, the washer's front leveling legs visible at floor level, four removed shipping bolts lying in a row on a folded cloth beside the washer, nobody in the frame.

LG UE — a laundry machine shaking during spin

LG's own help library ties UE directly to leveling: if the washer shakes or makes thumping noises during spin, a UE error may occur if the washer is not level, and its documented fix walks through checking and adjusting each leveling leg.

(844) 638-8309

Mon–Sat, 8am–8pm

  • Level and balance
  • Anti-tip bracket and leveling
  • Source: LG

Book a visit

Three short steps, about a minute.

or call (844) 638-8309

What UE
actually means.

LG's own help library ties UE directly to leveling: if the washer shakes or makes thumping noises during spin, a UE error may occur if the washer is not level, and its documented fix walks through checking and adjusting each leveling leg.

LG appliance display · also shown as dc, Ub, U6

What to do when UE shows on the appliance

Kind of codeLevel and balance

An unbalance or not-level message on a brand-new laundry machine is usually a leftover from delivery. The shipping bolts that hold the drum still in transit may still be in the back panel, one leveling leg may be off the floor, the lock nuts may be loose so the legs creep, or the floor itself may slope more than the legs can take up. Take the bolts out, set all four legs so the machine sits level and does not rock, tighten the lock nuts, and run the load again.

Usually leads toAnti-tip bracket and leveling

Anti-tip bracket fastened and engaged, leveling legs set, doors square, every foot firm.

Shows up asNew Appliance Not Level: Rocking Cabinets and Uneven Gaps

A new appliance not level rocks when pressed at a corner, sits out of line with the counter, or shows a gap that widens from one side to the other.

MakeLG

LG installs span refrigerators with water lines, stacked or side-by-side laundry, dishwashers and ranges, often with a Wi-Fi setup at first power-on.

SourceLG USA Support — Front Load Washer Error Code List

LG documents UE alongside related codes like dc, Ub and U6 on its current washer platforms.

Before you book,
in this order.

Each step comes from LG's own guidance for UE on its appliances. Follow it to the end: the last card says whether this is a visit.

01

Rock the washer from front, back and side to check for unevenness.

02

Use a wrench to adjust the height of the leg located in the direction the unit tilts, per LG's documented method.

03

Confirm all legs are in firm contact with the floor.

04

Place a level on top of the washer, checking both the front edge and the middle of the top plate, until it reads centered.

Still there?

It usually turns into anti-tip bracket and leveling. Book with the code and the model number.

What not to do

UE does not necessarily mean the drum bearing or suspension has failed. LG's own troubleshooting for this code starts entirely with leveling, which is a finishing step of installation.

What you may
notice with it.

The appliance problems UE tends to arrive with. Answer these at the appliance before anyone is booked.

All problems

Before you call

New Appliance Not Level: Rocking Cabinets and Uneven Gaps

All 6 causes, cheapest first

It also comes with

Close view at the bottom corner of a newly installed stainless freestanding range, the kick drawer removed, one threaded leveling leg visible turned partway out, a small spirit level lying on the floor beside it with its bubble off center, a strip of light wood floor and the edge of a cabinet, soft daylight. Problem

New Appliance Not Level: Rocking Cabinets and Uneven Gaps

6 causes, cheapest first

Where UE usually leads

Anti-tip bracket and leveling.

Anti-tip bracket fastened and engaged, leveling legs set, doors squared on a range, cold storage unit, dish care machine or laundry machine · lowest.
Book a visit What the job involves

LG
appliances.

LG installs span refrigerators with water lines, stacked or side-by-side laundry, dishwashers and ranges, often with a Wi-Fi setup at first power-on.

LG appliance installation

More LG codes

GASE13d90SbIEOEOFF

Level and balance on other makes

Bosch E32Fisher & Paykel Wash load is out of balanceFrigidaire E4GE Profile Spin light blinkingSamsung UESKS bESpeed Queen Er ub
All 9 codes of this kind
A bright kitchen during an installation, a new stainless French door refrigerator on a low four-wheel appliance dolly being eased toward an empty cabinet opening, a technician seen from behind and shoulders down guiding it with one hand on the side of the cabinet, a folded moving blanket and a coil of new braided water line on a protective floor runner, cardboard corner guards at the edge of the frame, even daylight. LG builds this

Cold storage

Setting a new refrigerator, freezer, wine or beverage unit or ice maker into its opening: measured, connected to water, leveled and started.

 A home kitchen mid-installation, a new stainless freestanding gas range pulled a foot out from its opening, a technician seen from the shoulders down kneeling beside it and tightening a new yellow-coated flexible gas connector to a wall shutoff valve with a wrench, a small spray bottle of leak solution on the floor, the anti-tip bracket screwed to the floor at the back, every burner off, even daylight. LG builds this

Cooking appliances

Hooking up ranges, cooktops, wall ovens, microwaves and hoods: gas connectors leak-tested, anti-tip brackets fastened, ducts sized and the first light checked.

 A kitchen during an installation, a new stainless built-in dishwasher halfway slid into its opening under a stone counter, its kick plate removed, a technician seen from behind and shoulders down on one knee guiding a gray drain hose and a braided supply line through the hole in the side cabinet, the sink cabinet doors open beside him, a flashlight on the floor, even daylight. LG builds this

Dish care

Fitting a new dishwasher or dish drawer under the counter: supply line, drain loop or air gap, power, mounting brackets and a first test cycle.

In LG's own words

A UE error may occur during this time if the washer is not level. Rock the washer from the front, back and side to check for unevenness. Using a wrench, adjust the height of the leg located in the direction the unit tilts.
LG USA Support — Front Load Washer Error Code List

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. LG documents UE alongside related codes like dc, Ub and U6 on its current washer platforms.

LG UE appliance installation,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family unpacking groceries into a newly fitted kitchen, the fresh appliances set flush in their openings.
For the heart of your home.

Questions
about UE.

Can I clear UE myself?
Rock the washer from front, back and side to check for unevenness. If it comes back, it needs a visit.
How do I check if my new LG laundry machine is actually level?
LG's documented method is placing a level on top of the machine, checking both the front edge and the center of the top plate, and adjusting the legs until the bubble sits centered in both positions.
I already leveled the machine — why does UE still appear on heavy loads?
A very large or heavily mixed load can still trigger a temporary UE even on a level machine; LG's guidance is to let the machine attempt to rebalance and redistribute the load if it does not resolve.
Does UE mean something was installed wrong versus just needing adjustment?
Not necessarily wrong, just unfinished — LG's leveling procedure is a normal last step of installation, and a machine that has not had it done yet is expected to show this code on an early load.

Back to your everyday

Still showing UE?

A booking moves faster with three things: the message exactly as the display shows it, the model number from the carton or the rating plate, and the moment it first appeared. With those, the office can tell whether it is a setup step or a connection to put right, and send the part that fixes it.

Schedule an installation Call (844) 638-8309
(844) 638-8309 Schedule an installation