LG E13 — a kinked or frozen drain hose on a condensing laundry machine
LG's own help library defines E13 as appearing only on hybrid condensing dryers, and it indicates the drain hose is kinked, crushed, clogged, or that the water in the sump is frozen — all details of how the drain hose was routed and where the unit sits.
Mon–Sat, 8am–8pm
- Water supply and drain
- Water supply and shutoff connection
- Source: LG
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What E13
actually means.
LG's own help library defines E13 as appearing only on hybrid condensing dryers, and it indicates the drain hose is kinked, crushed, clogged, or that the water in the sump is frozen — all details of how the drain hose was routed and where the unit sits.
LG appliance display
What to do when E13 shows on the applianceKind of codeWater supply and drain
The new appliance is reporting what it gets from the water connections behind it. A no-water or slow-fill message on the first fill usually means the supply valve is still closed or only half open, or the new line kinked when the unit slid back; a drain message means the drain hose is pinched, pushed too deep into the standpipe, or looped higher or lower than the installation instructions allow. Open the valve fully, straighten the hose, set it to the height the manual gives, and run the cycle again.
Usually leads toWater supply and shutoff connection
New supply lines from a working quarter-turn stop to each water appliance, tested under pressure.
Shows up asDrain Backing Up After an Install: Plug, Loop and Standpipe
A drain backing up after an install leaves water standing in a new machine, pushes it into the sink or spills it over the top of the standpipe.
MakeLG
LG installs span refrigerators with water lines, stacked or side-by-side laundry, dishwashers and ranges, often with a Wi-Fi setup at first power-on.
SourceLG USA Support — Dryer Error Code List
LG documents E13 specifically on its hybrid condensing dryer platform; standard vented dryers do not use this code.
Before you book,
in this order.
Each step comes from LG's own guidance for E13 on its appliances. Follow it to the end: the last card says whether this is a visit.
Check the drain hose is not kinked, twisted, or clogged, especially at the end of the hose.
Confirm the hose has not been extended beyond LG's standard length, which the manual says adds resistance and hurts drying performance.
If the unit sits somewhere that can freeze, check the sump and hose for ice before running another cycle.
Press start again once the hose is confirmed clear; if E13 returns, book a visit rather than repeating the cycle.
Still there?
It usually turns into water supply and shutoff connection. Book with the code and the model number.
What not to do
E13 does not mean the condensing system itself has failed. LG's own explanation is entirely about the drain hose's condition and routing, which is an installation detail rather than a part.
What you may
notice with it.
The appliance problems E13 tends to arrive with. Answer these at the appliance before anyone is booked.
All problems
Where E13 usually leads
Water supply and shutoff connection.
LG
appliances.
LG installs span refrigerators with water lines, stacked or side-by-side laundry, dishwashers and ranges, often with a Wi-Fi setup at first power-on.
LG appliance installationMore LG codes
Water supply and drain on other makes
Cold storage
Setting a new refrigerator, freezer, wine or beverage unit or ice maker into its opening: measured, connected to water, leveled and started.
Cooking appliances
Hooking up ranges, cooktops, wall ovens, microwaves and hoods: gas connectors leak-tested, anti-tip brackets fastened, ducts sized and the first light checked.
Dish care
Fitting a new dishwasher or dish drawer under the counter: supply line, drain loop or air gap, power, mounting brackets and a first test cycle.
In LG's own words
E13 indicates that the drain hose is kinked, crushed, clogged or that the water in the sump is frozen.
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. LG documents E13 specifically on its hybrid condensing dryer platform; standard vented dryers do not use this code.
LG E13 appliance installation,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about E13.
Can I clear E13 myself?
Can extending the drain hose during installation cause E13 later?
Is E13 more likely if the unit is installed in an unheated space?
Does E13 appear on a standard vented gas or electric laundry machine?
Back to your everyday
Still showing E13?
A booking moves faster with three things: the message exactly as the display shows it, the model number from the carton or the rating plate, and the moment it first appeared. With those, the office can tell whether it is a setup step or a connection to put right, and send the part that fixes it.