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The lit control panel of a newly installed built-in oven in a bright home kitchen, a small symbol glowing on the display with no readable characters, the oven door closed, a strip of protective film still on the oven's trim, nobody in the frame.

LG OFF — demo mode disabling cooling on a new cold storage unit

LG's own help library explains that its cold storage units are equipped with a Demo Mode or Display Mode, which disables all cooling in the fresh food and freezer sections to conserve energy while on display in a retail store, showing OFF on the control panel when active.

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Mon–Sat, 8am–8pm

  • Setup modes, not failures
  • No installation needed
  • Source: LG

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What OFF
actually means.

LG's own help library explains that its cold storage units are equipped with a Demo Mode or Display Mode, which disables all cooling in the fresh food and freezer sections to conserve energy while on display in a retail store, showing OFF on the control panel when active.

LG appliance display · also shown as Demo Mode, Display Mode

What to do when OFF shows on the appliance

Kind of codeSetup modes, not failures

Nothing is wrong with the new appliance; it has come out of the carton in a state the store or the factory left it in. A showroom or demo mode lights the display and the fans while the unit never cools or heats, a Sabbath setting holds the oven light and hides the controls, a control or shipping lock refuses every key, and some laundry and dish care machines ask for a first calibration cycle before normal use. The manual gives the key sequence that turns each one off; once it is off, the appliance runs as it should.

Usually leads toNo installation

Confirm the display literally reads OFF before assuming the unit will not cool at all.

Shows up asCold Storage Slow to Cool on the First Day

Cold storage slow to cool is a new refrigerator, freezer, wine or beverage unit that still feels warm inside many hours after its installation.

MakeLG

LG installs span refrigerators with water lines, stacked or side-by-side laundry, dishwashers and ranges, often with a Wi-Fi setup at first power-on.

SourceLG USA Support — Refrigerator Error Code List (Demo Mode)

LG documents this OFF display and its exit sequence across its current refrigerator control platform.

Before you book,
in this order.

Each step comes from LG's own guidance for OFF on its appliances. Follow it to the end: the last card says whether this is a visit.

01

Confirm the display literally reads OFF before assuming the unit will not cool at all.

02

Use the documented button combination for the model — commonly holding the Refrigerator and Ice Plus buttons together with a door open — to disable the mode.

03

Allow the standard stabilization period once cooling resumes before loading food.

04

If OFF will not clear with the documented sequence, book a visit rather than repeatedly power-cycling the unit.

Cleared?

The message has gone from the display, the setting or connection behind it has been corrected, and the new appliance finishes a full first cycle without raising it again. A setup code that comes straight back after the hookup has been checked points to something the install missed, such as a kinked hose or a harness left unplugged, so note it when you book.

What not to do

OFF does not mean the compressor or the cooling system has failed. LG's own documentation describes this as a deliberate retail setting, and a unit delivered straight from a showroom floor can arrive in this mode by mistake.

What you may
notice with it.

The appliance problems OFF tends to arrive with. Answer these at the appliance before anyone is booked.

All problems

Before you call

Cold Storage Slow to Cool on the First Day

All 6 causes, cheapest first

It also comes with

A kitchen with a newly installed stainless French door refrigerator standing open and empty, bright interior light on clean glass shelves, a simple dial thermometer on the middle shelf, grocery bags waiting on the counter nearby, cardboard corner guards at the edge of the frame, soft daylight. Problem

Cold Storage Slow to Cool on the First Day

6 causes, cheapest first

No installation indicated

Nothing to install.

Nothing is wrong with the new appliance; it has come out of the carton in a state the store or the factory left it in. A showroom or demo mode lights the display and the fans while the unit never cools or heats, a Sabbath setting holds the oven light and hides the controls, a control or shipping lock refuses every key, and some laundry and dish care machines ask for a first calibration cycle before normal use. The manual gives the key sequence that turns each one off; once it is off, the appliance runs as it should.

How to read what your appliance is telling you

LG
appliances.

LG installs span refrigerators with water lines, stacked or side-by-side laundry, dishwashers and ranges, often with a Wi-Fi setup at first power-on.

LG appliance installation

More LG codes

GASE13d90SbIEUEOE

Setup modes, not failures on other makes

ASKO SHOBertazzoni DEMO MODEBosch dECafé SACove SabbathDacor oFElectrolux SB SBFrigidaire SB SB
All 40 codes of this kind
A bright kitchen during an installation, a new stainless French door refrigerator on a low four-wheel appliance dolly being eased toward an empty cabinet opening, a technician seen from behind and shoulders down guiding it with one hand on the side of the cabinet, a folded moving blanket and a coil of new braided water line on a protective floor runner, cardboard corner guards at the edge of the frame, even daylight. LG builds this

Cold storage

Setting a new refrigerator, freezer, wine or beverage unit or ice maker into its opening: measured, connected to water, leveled and started.

 A home kitchen mid-installation, a new stainless freestanding gas range pulled a foot out from its opening, a technician seen from the shoulders down kneeling beside it and tightening a new yellow-coated flexible gas connector to a wall shutoff valve with a wrench, a small spray bottle of leak solution on the floor, the anti-tip bracket screwed to the floor at the back, every burner off, even daylight. LG builds this

Cooking appliances

Hooking up ranges, cooktops, wall ovens, microwaves and hoods: gas connectors leak-tested, anti-tip brackets fastened, ducts sized and the first light checked.

 A kitchen during an installation, a new stainless built-in dishwasher halfway slid into its opening under a stone counter, its kick plate removed, a technician seen from behind and shoulders down on one knee guiding a gray drain hose and a braided supply line through the hole in the side cabinet, the sink cabinet doors open beside him, a flashlight on the floor, even daylight. LG builds this

Dish care

Fitting a new dishwasher or dish drawer under the counter: supply line, drain loop or air gap, power, mounting brackets and a first test cycle.

In LG's own words

Your LG refrigerator is equipped with a DEMO MODE or DISPLAY MODE. This feature disables all cooling in the refrigerator and freezer sections to conserve energy while on display in a retail store. When DEMO MODE is activated, OFF will appear on the control panel.
LG USA Support — Refrigerator Error Code List (Demo Mode)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. LG documents this OFF display and its exit sequence across its current refrigerator control platform.

LG OFF appliance installation,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family unpacking groceries into a newly fitted kitchen, the fresh appliances set flush in their openings.
For the heart of your home.

Questions
about OFF.

Can I clear OFF myself?
Confirm the display literally reads OFF before assuming the unit will not cool at all. If it comes back, it needs a visit.
Why would a brand-new cold storage unit not cool at all right after delivery?
Check the display for OFF before assuming a failure; LG documents this as a retail demo setting that some units are delivered in by mistake, cleared with a documented button combination.
Is any food safe to store while OFF is showing?
No, the unit is not cooling at all in this mode, so it should be cleared and allowed to stabilize before any food is loaded.
Does exiting demo mode reset any other settings on the unit?
LG's documentation describes this as specifically a cooling on/off setting; other settings such as ice maker preferences are not documented as being affected by it.

Back to your everyday

Still showing OFF?

A booking moves faster with three things: the message exactly as the display shows it, the model number from the carton or the rating plate, and the moment it first appeared. With those, the office can tell whether it is a setup step or a connection to put right, and send the part that fixes it.

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