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The open lower cabinet beside a new dishwasher in a home kitchen, the dishwasher's drain hose rising in a high loop and clipped to the underside of the counter, a braided supply line running to a quarter-turn valve, a folded towel on the cabinet floor, nobody in the frame.

LG IE — a laundry machine not filling to level

LG's own help library defines the IE/E02/E10 Water Inlet Error as occurring when the tub does not fill to an adequate level within a specified period, listing water being cut off, the faucet being turned off, the supply hose not being connected, the hose being pressed or bent, or the hose being frozen as the documented causes.

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Mon–Sat, 8am–8pm

  • Water supply and drain
  • Water supply and shutoff connection
  • Source: LG

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or call (844) 638-8309

What IE
actually means.

LG's own help library defines the IE/E02/E10 Water Inlet Error as occurring when the tub does not fill to an adequate level within a specified period, listing water being cut off, the faucet being turned off, the supply hose not being connected, the hose being pressed or bent, or the hose being frozen as the documented causes.

LG appliance display · also shown as E02, E10

What to do when IE shows on the appliance

Kind of codeWater supply and drain

The new appliance is reporting what it gets from the water connections behind it. A no-water or slow-fill message on the first fill usually means the supply valve is still closed or only half open, or the new line kinked when the unit slid back; a drain message means the drain hose is pinched, pushed too deep into the standpipe, or looped higher or lower than the installation instructions allow. Open the valve fully, straighten the hose, set it to the height the manual gives, and run the cycle again.

Usually leads toWater supply and shutoff connection

New supply lines from a working quarter-turn stop to each water appliance, tested under pressure.

Shows up asWater Leak After an Install: Close the Supply Valve First

A water leak after an install is water on the floor, a drip behind the kick plate or a wet cabinet in the first days after a new appliance was connected to water or a drain.

MakeLG

LG installs span refrigerators with water lines, stacked or side-by-side laundry, dishwashers and ranges, often with a Wi-Fi setup at first power-on.

SourceLG USA Support — Front Load Washer Error Code List

LG documents IE, E02 and E10 as the same Water Inlet Error across its current front-load washer platform.

Before you book,
in this order.

Each step comes from LG's own guidance for IE on its appliances. Follow it to the end: the last card says whether this is a visit.

01

Confirm the house water faucet feeding the machine is turned on.

02

Check that the supply hose is actually connected at both ends rather than just resting near the fitting.

03

Inspect the hose for a bend or pinch behind the unit.

04

If the unit sits somewhere that can freeze, check the hose for ice before running another cycle.

Still there?

It usually turns into water supply and shutoff connection. Book with the code and the model number.

What not to do

IE does not by itself mean the water inlet valve has failed. LG's own list of causes is entirely about the supply hose and the house-side faucet, both of which a fresh installation can get wrong.

What you may
notice with it.

The appliance problems IE tends to arrive with. Answer these at the appliance before anyone is booked.

All problems

Before you call

Water Leak After an Install: Close the Supply Valve First

All 6 causes, cheapest first

It also comes with

A kitchen floor in front of a newly installed dishwasher, its kick plate removed and leaning against the cabinet, a small spreading pool of clear water on light wood flooring below the open toe space, a folded dry towel lying nearby untouched, the sink cabinet door open beside it with a chrome stop valve visible, seen low from across the room. Hazard after a hookup

Water Leak After an Install: Close the Supply Valve First

6 causes, cheapest first

Where IE usually leads

Water supply and shutoff connection.

New supply line and quarter-turn stop for a refrigerator, ice maker, dish care machine or laundry pair, flushed and tested under pressure · low.
Book a visit What the job involves

LG
appliances.

LG installs span refrigerators with water lines, stacked or side-by-side laundry, dishwashers and ranges, often with a Wi-Fi setup at first power-on.

LG appliance installation

More LG codes

GASE13d90SbUEOEOFF

Water supply and drain on other makes

ASKO F12Bosch E17Cove Error 800115Dacor 4CDCS Blank display / OFF after power interruptionElectrolux HO SEFisher & Paykel Water is not getting to the machineFrigidaire E1
All 37 codes of this kind
A bright kitchen during an installation, a new stainless French door refrigerator on a low four-wheel appliance dolly being eased toward an empty cabinet opening, a technician seen from behind and shoulders down guiding it with one hand on the side of the cabinet, a folded moving blanket and a coil of new braided water line on a protective floor runner, cardboard corner guards at the edge of the frame, even daylight. LG builds this

Cold storage

Setting a new refrigerator, freezer, wine or beverage unit or ice maker into its opening: measured, connected to water, leveled and started.

 A home kitchen mid-installation, a new stainless freestanding gas range pulled a foot out from its opening, a technician seen from the shoulders down kneeling beside it and tightening a new yellow-coated flexible gas connector to a wall shutoff valve with a wrench, a small spray bottle of leak solution on the floor, the anti-tip bracket screwed to the floor at the back, every burner off, even daylight. LG builds this

Cooking appliances

Hooking up ranges, cooktops, wall ovens, microwaves and hoods: gas connectors leak-tested, anti-tip brackets fastened, ducts sized and the first light checked.

 A kitchen during an installation, a new stainless built-in dishwasher halfway slid into its opening under a stone counter, its kick plate removed, a technician seen from behind and shoulders down on one knee guiding a gray drain hose and a braided supply line through the hole in the side cabinet, the sink cabinet doors open beside him, a flashlight on the floor, even daylight. LG builds this

Dish care

Fitting a new dishwasher or dish drawer under the counter: supply line, drain loop or air gap, power, mounting brackets and a first test cycle.

In LG's own words

The water supply hose is not connected. The water supply hose is pressed or bent. The water supply hose is frozen because of cold weather.
LG USA Support — Front Load Washer Error Code List

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. LG documents IE, E02 and E10 as the same Water Inlet Error across its current front-load washer platform.

LG IE appliance installation,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family unpacking groceries into a newly fitted kitchen, the fresh appliances set flush in their openings.
For the heart of your home.

Questions
about IE.

Can I clear IE myself?
Confirm the house water faucet feeding the machine is turned on. If it comes back, it needs a visit.
Why does a brand-new laundry machine show IE the first time it is run?
The most common cause on a fresh hookup is a supply hose that looks connected but is not fully seated, or a faucet that was never turned on. Both are checked without needing a technician.
Could low house water pressure cause IE even with the hose connected properly?
Yes, if the tub cannot fill within LG's expected window because of low pressure, the same message appears even though the hose connection itself is fine.
Is IE more common in an installation in a cold garage or basement?
Yes, LG specifically lists a frozen supply hose as a documented cause, which matters most for installations in spaces that are not consistently heated.

Back to your everyday

Still showing IE?

A booking moves faster with three things: the message exactly as the display shows it, the model number from the carton or the rating plate, and the moment it first appeared. With those, the office can tell whether it is a setup step or a connection to put right, and send the part that fixes it.

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