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The lit control panel of a newly installed built-in oven in a bright home kitchen, a small symbol glowing on the display with no readable characters, the oven door closed, a strip of protective film still on the oven's trim, nobody in the frame.

Smeg laundry machine: vibration traced to shipping bolts left in

Smeg's washer manual lists 'Product might be standing unbalanced' and 'Transportation safety bolts are not removed' side by side as causes of vibration and noise, and separately warns that the bolts must be removed before you operate the washer.

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  • Setup modes, not failures
  • No installation needed
  • Source: Smeg

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What Transportation safety bolts not removed
actually means.

Smeg's washer manual lists 'Product might be standing unbalanced' and 'Transportation safety bolts are not removed' side by side as causes of vibration and noise, and separately warns that the bolts must be removed before you operate the washer.

Smeg appliance display

What to do when Transportation safety bolts not removed shows on the appliance

Kind of codeSetup modes, not failures

Nothing is wrong with the new appliance; it has come out of the carton in a state the store or the factory left it in. A showroom or demo mode lights the display and the fans while the unit never cools or heats, a Sabbath setting holds the oven light and hides the controls, a control or shipping lock refuses every key, and some laundry and dish care machines ask for a first calibration cycle before normal use. The manual gives the key sequence that turns each one off; once it is off, the appliance runs as it should.

Usually leads toNo installation

Pull out the bolt-hole covers on the back of the machine and confirm whether the shipping bolts are still fitted.

Shows up asNew Unit Vibrating or Walking Across the Floor

A new unit vibrating or walking shakes hard, bangs or creeps across the floor on its first spin, pump-out or compressor start after the installation.

MakeSmeg

Smeg installs run from pro-style and retro-look ranges with their hoods to the rounded refrigerators and integrated dishwashers the brand is known for.

SourceSmeg WM24UWH washer owner's guide and installation instructions

Confirmed on Smeg's WM24UWH front-loading automatic washer owner's guide and installation instructions.

Before you book,
in this order.

Each step comes from Smeg's own guidance for Transportation safety bolts not removed on its appliances. Follow it to the end: the last card says whether this is a visit.

01

Pull out the bolt-hole covers on the back of the machine and confirm whether the shipping bolts are still fitted.

02

Remove the transportation safety bolts if they are still in place, following the manual's removal steps.

03

Adjust the feet to stabilize the machine once the bolts are out, checking it is not leaning on any rigid item nearby.

04

If vibration continues with the bolts confirmed removed and the machine leveled, book a visit.

Cleared?

The message has gone from the display, the setting or connection behind it has been corrected, and the new appliance finishes a full first cycle without raising it again. A setup code that comes straight back after the hookup has been checked points to something the install missed, such as a kinked hose or a harness left unplugged, so note it when you book.

What not to do

Vibration from leftover shipping bolts is a setup step not finished, not a suspension or motor failure; it is a different cause from an unbalanced load, which the manual lists as a separate, unrelated reason for the same symptom.

What you may
notice with it.

The appliance problems Transportation safety bolts not removed tends to arrive with. Answer these at the appliance before anyone is booked.

All problems

Before you call

New Unit Vibrating or Walking Across the Floor

All 6 causes, cheapest first

It also comes with

A home laundry room with a new white front-loading washer standing crooked a few inches out from its original spot, its fill hoses stretched taut behind it and scuff marks on the gray floor showing where it moved, one shipping bolt still visible in the back panel, soft daylight. Problem

New Unit Vibrating or Walking Across the Floor

6 causes, cheapest first

No installation indicated

Nothing to install.

Nothing is wrong with the new appliance; it has come out of the carton in a state the store or the factory left it in. A showroom or demo mode lights the display and the fans while the unit never cools or heats, a Sabbath setting holds the oven light and hides the controls, a control or shipping lock refuses every key, and some laundry and dish care machines ask for a first calibration cycle before normal use. The manual gives the key sequence that turns each one off; once it is off, the appliance runs as it should.

How to read what your appliance is telling you

Smeg
appliances.

Smeg installs run from pro-style and retro-look ranges with their hoods to the rounded refrigerators and integrated dishwashers the brand is known for.

Smeg appliance installation

More Smeg codes

Washer does not fill with waterProduct directly discharges the water it takes in

Setup modes, not failures on other makes

ASKO SHOBertazzoni DEMO MODEBosch dECafé SACove SabbathDacor oFElectrolux SB SBFrigidaire SB SB
All 41 codes of this kind
A bright kitchen during an installation, a new stainless French door refrigerator on a low four-wheel appliance dolly being eased toward an empty cabinet opening, a technician seen from behind and shoulders down guiding it with one hand on the side of the cabinet, a folded moving blanket and a coil of new braided water line on a protective floor runner, cardboard corner guards at the edge of the frame, even daylight. Smeg builds this

Cold storage

Setting a new refrigerator, freezer, wine or beverage unit or ice maker into its opening: measured, connected to water, leveled and started.

 A home kitchen mid-installation, a new stainless freestanding gas range pulled a foot out from its opening, a technician seen from the shoulders down kneeling beside it and tightening a new yellow-coated flexible gas connector to a wall shutoff valve with a wrench, a small spray bottle of leak solution on the floor, the anti-tip bracket screwed to the floor at the back, every burner off, even daylight. Smeg builds this

Cooking appliances

Hooking up ranges, cooktops, wall ovens, microwaves and hoods: gas connectors leak-tested, anti-tip brackets fastened, ducts sized and the first light checked.

 A kitchen during an installation, a new stainless built-in dishwasher halfway slid into its opening under a stone counter, its kick plate removed, a technician seen from behind and shoulders down on one knee guiding a gray drain hose and a braided supply line through the hole in the side cabinet, the sink cabinet doors open beside him, a flashlight on the floor, even daylight. Smeg builds this

Dish care

Fitting a new dishwasher or dish drawer under the counter: supply line, drain loop or air gap, power, mounting brackets and a first test cycle.

In Smeg's own words

Transportation safety bolts are not removed. * Remove the transportation safety bolts.
Smeg WM24UWH washer owner's guide and installation instructions Smeg WM24UWH washer owner's guide and installation instructions

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Confirmed on Smeg's WM24UWH front-loading automatic washer owner's guide and installation instructions.

Smeg Transportation safety bolts not removed appliance installation,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

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For the heart of your home.

Questions
about Transportation safety bolts not removed.

Can I clear Transportation safety bolts not removed myself?
Pull out the bolt-hole covers on the back of the machine and confirm whether the shipping bolts are still fitted. If it comes back, it needs a visit.
Where are the transportation bolts on a Smeg laundry machine?
The manual has the installer pull out the bolt-hole covers on the back of the machine to reach them, the same place used to reinstall the bolts if the washer is ever moved again.
Can leftover shipping bolts damage a Smeg laundry machine if it is run before they are removed?
The manual treats this as a setup step to complete before operating the machine at all, and ties vibration and noise directly to the bolts still being in place.
Does an unbalanced load cause the same vibration as leftover shipping bolts?
The manual lists them as separate causes of the same symptom, so a machine still vibrating after a load is redistributed should be checked for the bolts and for level before assuming a part has failed.

Back to your everyday

Still showing Transportation safety bolts not removed?

A booking moves faster with three things: the message exactly as the display shows it, the model number from the carton or the rating plate, and the moment it first appeared. With those, the office can tell whether it is a setup step or a connection to put right, and send the part that fixes it.

Schedule an installation Call (844) 638-8309
(844) 638-8309 Schedule an installation