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The lit control panel of a newly installed built-in oven in a bright home kitchen, a small symbol glowing on the display with no readable characters, the oven door closed, a strip of protective film still on the oven's trim, nobody in the frame.

Viking Showroom Mode: the unit runs but will not cool

Viking builds a store-display setting into its refrigeration columns, ice machines and wine cellars so a unit can sit powered on a showroom floor without running its compressor.

(844) 638-8309

Mon–Sat, 8am–8pm

  • Setup modes, not failures
  • No installation needed
  • Source: Viking

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Three short steps, about a minute.

or call (844) 638-8309

What Showroom Mode
actually means.

Viking builds a store-display setting into its refrigeration columns, ice machines and wine cellars so a unit can sit powered on a showroom floor without running its compressor. On the ice machine it is toggled by holding two buttons on the control panel for five seconds; on the wine cellar it is called Demo Mode and needs a password to activate from the settings menu.

Viking appliance display · also shown as Demo Mode

What to do when Showroom Mode shows on the appliance

Kind of codeSetup modes, not failures

Nothing is wrong with the new appliance; it has come out of the carton in a state the store or the factory left it in. A showroom or demo mode lights the display and the fans while the unit never cools or heats, a Sabbath setting holds the oven light and hides the controls, a control or shipping lock refuses every key, and some laundry and dish care machines ask for a first calibration cycle before normal use. The manual gives the key sequence that turns each one off; once it is off, the appliance runs as it should.

Usually leads toNo installation

Check the control panel for a Showroom Mode or Demo Mode icon before assuming a part has failed.

Shows up asCold Storage Slow to Cool on the First Day

Cold storage slow to cool is a new refrigerator, freezer, wine or beverage unit that still feels warm inside many hours after its installation.

MakeViking

Viking installs are pro-style gas and dual-fuel ranges with their hoods, plus built-in refrigeration, wine storage and dishwashers in the same kitchen.

SourceViking FIUI5152D ice machine manual

Ice machines (e.g. FIUI5152D) use a five-second two-button hold. Wine cellars (e.g. FDWCIC7240) use a menu-based Demo Mode with a default password.

Before you book,
in this order.

Each step comes from Viking's own guidance for Showroom Mode on its appliances. Follow it to the end: the last card says whether this is a visit.

01

Check the control panel for a Showroom Mode or Demo Mode icon before assuming a part has failed.

02

On an ice machine, hold the two marked buttons for five seconds to exit Showroom Mode and confirm the unit begins its ice cycle.

03

On a wine cellar, enter the settings menu, select Demo Mode and turn it off using the same password screen used to turn it on.

04

If the unit still will not cool with the mode confirmed off, book a visit.

Cleared?

The message has gone from the display, the setting or connection behind it has been corrected, and the new appliance finishes a full first cycle without raising it again. A setup code that comes straight back after the hookup has been checked points to something the install missed, such as a kinked hose or a harness left unplugged, so note it when you book.

What not to do

Showroom Mode is a setting the unit shipped or was displayed with, not a failed compressor or control board. A unit that still will not cool after the mode is confirmed off is a different problem and needs a technician visit.

What you may
notice with it.

The appliance problems Showroom Mode tends to arrive with. Answer these at the appliance before anyone is booked.

All problems

Before you call

Cold Storage Slow to Cool on the First Day

All 6 causes, cheapest first

It also comes with

A kitchen with a newly installed stainless French door refrigerator standing open and empty, bright interior light on clean glass shelves, a simple dial thermometer on the middle shelf, grocery bags waiting on the counter nearby, cardboard corner guards at the edge of the frame, soft daylight. Problem

Cold Storage Slow to Cool on the First Day

6 causes, cheapest first

No installation indicated

Nothing to install.

Nothing is wrong with the new appliance; it has come out of the carton in a state the store or the factory left it in. A showroom or demo mode lights the display and the fans while the unit never cools or heats, a Sabbath setting holds the oven light and hides the controls, a control or shipping lock refuses every key, and some laundry and dish care machines ask for a first calibration cycle before normal use. The manual gives the key sequence that turns each one off; once it is off, the appliance runs as it should.

How to read what your appliance is telling you

Viking
appliances.

Viking installs are pro-style gas and dual-fuel ranges with their hoods, plus built-in refrigeration, wine storage and dishwashers in the same kitchen.

Viking appliance installation

More Viking codes

Sabbath ModeHigh Temperature Alarm

Setup modes, not failures on other makes

ASKO SHOBertazzoni DEMO MODEBosch dECafé SACove SabbathDacor oFElectrolux SB SBFrigidaire SB SB
All 40 codes of this kind
A bright kitchen during an installation, a new stainless French door refrigerator on a low four-wheel appliance dolly being eased toward an empty cabinet opening, a technician seen from behind and shoulders down guiding it with one hand on the side of the cabinet, a folded moving blanket and a coil of new braided water line on a protective floor runner, cardboard corner guards at the edge of the frame, even daylight. Viking builds this

Cold storage

Setting a new refrigerator, freezer, wine or beverage unit or ice maker into its opening: measured, connected to water, leveled and started.

 A home kitchen mid-installation, a new stainless freestanding gas range pulled a foot out from its opening, a technician seen from the shoulders down kneeling beside it and tightening a new yellow-coated flexible gas connector to a wall shutoff valve with a wrench, a small spray bottle of leak solution on the floor, the anti-tip bracket screwed to the floor at the back, every burner off, even daylight. Viking builds this

Cooking appliances

Hooking up ranges, cooktops, wall ovens, microwaves and hoods: gas connectors leak-tested, anti-tip brackets fastened, ducts sized and the first light checked.

 A kitchen during an installation, a new stainless built-in dishwasher halfway slid into its opening under a stone counter, its kick plate removed, a technician seen from behind and shoulders down on one knee guiding a gray drain hose and a braided supply line through the hole in the side cabinet, the sink cabinet doors open beside him, a flashlight on the floor, even daylight. Viking builds this

Dish care

Fitting a new dishwasher or dish drawer under the counter: supply line, drain loop or air gap, power, mounting brackets and a first test cycle.

In Viking's own words

Showroom Mode Hold and for 5 seconds ... Unit will not cool. Repeat command to return to normal operation
Viking FIUI5152D ice machine manual Viking FDWCIC7240 wine cellar user guide

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Ice machines (e.g. FIUI5152D) use a five-second two-button hold. Wine cellars (e.g. FDWCIC7240) use a menu-based Demo Mode with a default password.

Viking Showroom Mode appliance installation,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family unpacking groceries into a newly fitted kitchen, the fresh appliances set flush in their openings.
For the heart of your home.

Questions
about Showroom Mode.

Can I clear Showroom Mode myself?
Check the control panel for a Showroom Mode or Demo Mode icon before assuming a part has failed. If it comes back, it needs a visit.
Can a new Viking wine column arrive already in Demo Mode?
It can, especially on display or floor-model stock. If the cellar never seems to cool and the settings menu shows Demo Mode is on, turn it off with the default password before assuming anything else is wrong.
Does exiting Showroom Mode reset any temperature settings on a Viking ice maker?
No, the manual describes it as a simple toggle; exiting the mode returns the unit to normal ice production without needing the temperature or clock settings re-entered.
Why does a Viking cold-storage column still show lights and a working display while nothing gets cold?
That combination — display and lighting active, no cooling — is exactly how Viking describes Showroom Mode, which is built to let a unit sit on a sales floor without running its compressor.

Back to your everyday

Still showing Showroom Mode?

A booking moves faster with three things: the message exactly as the display shows it, the model number from the carton or the rating plate, and the moment it first appeared. With those, the office can tell whether it is a setup step or a connection to put right, and send the part that fixes it.

Schedule an installation Call (844) 638-8309
(844) 638-8309 Schedule an installation