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A spirit level lying across the top of a new front-load washer in a home laundry room, the washer's front leveling legs visible at floor level, four removed shipping bolts lying in a row on a folded cloth beside the washer, nobody in the frame.

Frigidaire E5 — a laundry machine that is not level

Frigidaire's own support article defines E5 in plain terms: the unit is not level, and its documented fix is to make sure the unit is level and not leaning back, adjusting the leveling legs until it is.

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Mon–Sat, 8am–8pm

  • Level and balance
  • Anti-tip bracket and leveling
  • Source: Frigidaire

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Three short steps, about a minute.

or call (844) 638-8309

What E5
actually means.

Frigidaire's own support article defines E5 in plain terms: the unit is not level, and its documented fix is to make sure the unit is level and not leaning back, adjusting the leveling legs until it is.

Frigidaire appliance display

What to do when E5 shows on the appliance

Kind of codeLevel and balance

An unbalance or not-level message on a brand-new laundry machine is usually a leftover from delivery. The shipping bolts that hold the drum still in transit may still be in the back panel, one leveling leg may be off the floor, the lock nuts may be loose so the legs creep, or the floor itself may slope more than the legs can take up. Take the bolts out, set all four legs so the machine sits level and does not rock, tighten the lock nuts, and run the load again.

Usually leads toAnti-tip bracket and leveling

Anti-tip bracket fastened and engaged, leveling legs set, doors square, every foot firm.

Shows up asNew Appliance Not Level: Rocking Cabinets and Uneven Gaps

A new appliance not level rocks when pressed at a corner, sits out of line with the counter, or shows a gap that widens from one side to the other.

MakeFrigidaire

Frigidaire installs are usually straight swaps: a refrigerator, range, dishwasher or laundry pair going onto the hookups the old one used.

SourceFrigidaire owner support — Error Code E5

Frigidaire documents E5 on its top-loading washer electronic control platform, alongside the related out-of-balance code E4.

Before you book,
in this order.

Each step comes from Frigidaire's own guidance for E5 on its appliances. Follow it to the end: the last card says whether this is a visit.

01

Place a level across the top of the machine front-to-back and side-to-side.

02

Adjust each leveling leg until all four sit firmly on the floor with the machine level in both directions.

03

Confirm the machine is not tipped backward, which Frigidaire calls out specifically.

04

Re-run a cycle once level is confirmed before assuming any part needs attention.

Still there?

It usually turns into anti-tip bracket and leveling. Book with the code and the model number.

What not to do

E5 does not point at a part inside the machine. Frigidaire's own instruction is entirely about the leveling legs and the floor underneath, which is a finishing step of installation rather than a repair.

What you may
notice with it.

The appliance problems E5 tends to arrive with. Answer these at the appliance before anyone is booked.

All problems

Before you call

New Appliance Not Level: Rocking Cabinets and Uneven Gaps

All 6 causes, cheapest first

It also comes with

Close view at the bottom corner of a newly installed stainless freestanding range, the kick drawer removed, one threaded leveling leg visible turned partway out, a small spirit level lying on the floor beside it with its bubble off center, a strip of light wood floor and the edge of a cabinet, soft daylight. Problem

New Appliance Not Level: Rocking Cabinets and Uneven Gaps

6 causes, cheapest first

Where E5 usually leads

Anti-tip bracket and leveling.

Anti-tip bracket fastened and engaged, leveling legs set, doors squared on a range, cold storage unit, dish care machine or laundry machine · lowest.
Book a visit What the job involves

Frigidaire
appliances.

Frigidaire installs are usually straight swaps: a refrigerator, range, dishwasher or laundry pair going onto the hookups the old one used.

Frigidaire appliance installation

More Frigidaire codes

E1E4SB SB

Level and balance on other makes

Bosch E32Fisher & Paykel Wash load is out of balanceGE Profile Spin light blinkingLG UESamsung UESKS bESpeed Queen Er ub
A bright kitchen during an installation, a new stainless French door refrigerator on a low four-wheel appliance dolly being eased toward an empty cabinet opening, a technician seen from behind and shoulders down guiding it with one hand on the side of the cabinet, a folded moving blanket and a coil of new braided water line on a protective floor runner, cardboard corner guards at the edge of the frame, even daylight. Frigidaire builds this

Cold storage

Setting a new refrigerator, freezer, wine or beverage unit or ice maker into its opening: measured, connected to water, leveled and started.

 A home kitchen mid-installation, a new stainless freestanding gas range pulled a foot out from its opening, a technician seen from the shoulders down kneeling beside it and tightening a new yellow-coated flexible gas connector to a wall shutoff valve with a wrench, a small spray bottle of leak solution on the floor, the anti-tip bracket screwed to the floor at the back, every burner off, even daylight. Frigidaire builds this

Cooking appliances

Hooking up ranges, cooktops, wall ovens, microwaves and hoods: gas connectors leak-tested, anti-tip brackets fastened, ducts sized and the first light checked.

 A kitchen during an installation, a new stainless built-in dishwasher halfway slid into its opening under a stone counter, its kick plate removed, a technician seen from behind and shoulders down on one knee guiding a gray drain hose and a braided supply line through the hole in the side cabinet, the sink cabinet doors open beside him, a flashlight on the floor, even daylight. Frigidaire builds this

Dish care

Fitting a new dishwasher or dish drawer under the counter: supply line, drain loop or air gap, power, mounting brackets and a first test cycle.

In Frigidaire's own words

Make sure the unit is level and not leaned back. If the unit is not level, adjust the leveling legs to level unit.
Frigidaire owner support — Error Code E5

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Frigidaire documents E5 on its top-loading washer electronic control platform, alongside the related out-of-balance code E4.

Frigidaire E5 appliance installation,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family unpacking groceries into a newly fitted kitchen, the fresh appliances set flush in their openings.
For the heart of your home.

Questions
about E5.

Can I clear E5 myself?
Place a level across the top of the machine front-to-back and side-to-side. If it comes back, it needs a visit.
How is E5 different from Frigidaire's E4 out-of-balance code?
E5 is specifically about the machine's own level, while E4 is about balance during a spin cycle; a machine that is not level often produces both, but leveling it addresses E5 directly.
Does E5 mean the floor needs reinforcing before the machine can be installed there?
Not usually; most floors support the leveling legs fine once they are all adjusted evenly, though a visibly sloped or springy floor is worth mentioning to the installer.
Can E5 appear even if the machine looks level by eye?
Yes, a small tilt that is not obvious by eye can still be enough to trigger it, which is why checking with an actual level rather than by sight is the documented approach.

Back to your everyday

Still showing E5?

A booking moves faster with three things: the message exactly as the display shows it, the model number from the carton or the rating plate, and the moment it first appeared. With those, the office can tell whether it is a setup step or a connection to put right, and send the part that fixes it.

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